Customer Care Specialist - Hybrid (Plainsboro, NJ) or Remote

Customer Care Specialist

Hybrid (Plainsboro, NJ) or Remote

As a Customer Care Specialist, you will make a significant impact by managing the end-to-end customer order process, fostering strong customer relationships, and driving overall satisfaction.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Managing orders throughout the invoicing process
• Resolving customer complaints
• Conducting needs assessments
• Providing exceptional customer service
• Representing the voice of the customer

We bring:

• Customer First Approach
• Dedication to creating better futures for customers, communities, people, and the planet.
• Working with a diverse group within DSMF
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.
• Empowerment to make meaningful contributions while upholding ethical standards.

You bring:

• Associate degree with a minimum of 2 years of practical experience in B2B customer care and/or supply chain/logistics activities
• Proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Strong understanding of the SAP Sales & Distribution module
• Excellent written and verbal communication skills in English
• Preferable knowledge of the personal care, food and beverage, dietary supplements, retail, and/or pharmaceutical industries
• Exceptional attention to detail, strong task management, ownership through completion, accountability, and dedication

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided. Salary $70,000-$87,300.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure …