Customer Care Specialist - Hybrid (Plainsboro, NJ) or Remote
United States
Customer Care Specialist
Hybrid (Plainsboro, NJ) or Remote
As a Customer Care Specialist, you will make a significant impact by managing the end-to-end customer order process, fostering strong customer relationships, and driving overall satisfaction.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Responsibilities:
- Managing orders throughout the invoicing process
- Resolving customer complaints
- Conducting needs assessments
- Providing exceptional customer service
- Representing the voice of the customer
We bring:
- Customer First Approach
- Dedication to creating better futures for customers, communities, people, and the planet.
- Working with a diverse group within DSMF
- Responsibility and accountability in living company values and driving sustainable solutions.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.
- Empowerment to make meaningful contributions while upholding ethical standards.
You bring:
- Associate degree with a minimum of 2 years of practical experience in B2B customer care and/or supply chain/logistics activities
- Proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint)
- Strong understanding of the SAP Sales & Distribution module
- Excellent written and verbal communication skills in English
- Preferable knowledge of the personal care, food and beverage, dietary supplements, retail, and/or pharmaceutical industries
- Exceptional attention to detail, strong task management, ownership through completion, accountability, and dedication
The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided. Salary $70,000-$87,300.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure …
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Bonuses Empowerment opportunities Supportive environment
Tasks- Conduct needs assessments
- Provide customer service
- Resolve complaints
Customer service Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Word Sales SAP
Experience2 years
EducationAssociate degree Business Science Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9