Customer Care Specialist- Global Customer Care Team

Global Customer Care Team at Taxually

About Us ✨

Taxually is a leading tax technology company on a mission to make global tax compliance easy so businesses can thrive! 🚀 Founded in 2018, we initially focused on helping businesses calculate VAT amounts in 40+ countries and automatically submit their VAT returns. Now, we've expanded beyond VAT to become a comprehensive global tax compliance solution that seamlessly connects taxpayers and tax authorities through our innovative platform.

As one of the hottest tax technology startups in the world right now, we're building the most advanced tax compliance platform through our dedicated and mostly remote team. Our people are driven, motivated, empowered, and proud of the work they do.

Our Culture 💫

We believe in trust, equality, and fairness. Instead of rigid reporting lines or fancy job titles, we give our team autonomy and freedom to achieve their highest potential while making tax compliance easier than ever before!

Job Overview 📋

As a Customer Care Specialist, you'll be the frontline support for our clients, managing inquiries through our ticketing system and providing exceptional service. This remote role offers an excellent opportunity to step into the tech industry and gain valuable startup experience in the fintech space, developing expertise at the intersection of technology and taxation.

Your Responsibilities 🔍

📌 Customer Care 📞

• Resolving customer tickets within a 4-hour SLA
• Working with ticketing systems and navigating technical complexities

📌 Data Analysis 📊

• Understanding reporting tools like HubSpot, Make, and Google Suite
• Finding root causes and appropriate internal contacts for customer issues

📌 Technical Understanding 💻

• Following internal and external documentation to self-serve issues
• Learning about APIs, Jira, and troubleshooting third-party applications

📌 Tax Knowledge 📚

• Developing expertise in how tax and technology merge
• Researching and applying tax regulations (experience with sales tax or VAT is a plus!)

Skills for Success 🌟

• Native/Professional English language knowledge
• Empathy and genuine love for helping people 💙
• Remote customer service experience (phone, email, chat)
• Ability to explain complex issues in a simple, understandable way
• Excellent organization and communication skills

The Details You Need to Know 💼

• This is a contract position (paid once monthly)
• Work from anywhere in the world! 🌎 Fully remote
• Tech requirements: You'll need your own laptop that can handle a security VPN, Google Meet/Zoom, Slack, and Microsoft Office
• Pay: $25-30/hour ($50,000-$62,400/year) with flexibility on the range 
  • Important Note: Pay range is for US-based employees only.
• Salary review after your first year! 📈
• Hours: 40 hours/week, 5 days/week (schedule includes Monday-Sunday)

Application Process 📋

• Complete the application
• Selected candidates will receive an email to schedule an initial introductory Google Meet
• 2-3 chats with team members to ensure mutual fit
• Opportunity to meet potential colleagues and learn more about our company culture

What You Can Count On 🌟

You'll get to work in one of the hottest tax technology startups in the world right now. You'll receive excellent training and guidance from our team members who believe in what Taxually stands for. The type of person who works here is driven, motivated, empowered and proud.

Don't Meet All of the Role Requirements? 🤔

Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.

Research (by Harvard University 🤓) shows that women are particularly likely to second-guess themselves and not apply — so if you're worried you don't meet all the criteria, get in touch anyhow and let us do the worrying.

At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.

Join us in revolutionizing tax compliance technology and help businesses thrive around the world! 🚀