Customer Care Representative - Charlotte, NC - Charlotte NC-South Tryon St.

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.

START DATE: Monday, July 8th, 2024

LOCATION: 100% Remote: This role will have a Remote work arrangement, with the expectation of coming into a Charlotte, NC office as business needs arise.
TRAINING SCHEDULE: Monday - Friday, 10:00 AM - 6:30 PM EST for the first 8 weeks of employment. Time off during training is not accommodated.

POST TRAINING SCHEDULE: Monday - Friday, 11:30-8:00 PM EST, year-round

RESPONSIBILITIES:

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities. 
• Utilize multiple computer applications to accurately document claim information. 
• Have a dedicated workspace free from distractions during work and training hours.​
• Required to commit to the training and work schedule​.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. 

QUALIFICATIONS:

• A demonstrated background in …