Customer Care Representative - 3 months Fixed Term Contract - Ethical Ecommerce

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London and New York City. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.115 people currently located between London, Málaga, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

We are looking for self-motivated experienced customer service professionals to join our friendly team as Peak Heroes for our most busy period 21st October 2024 - 21st January 2025 on a full time 3 month fixed term contract.

As the first point of contact for our brands and customers, you will provide world class support across calls, live chats, emails and social media. Exceptional communication skills and efficient accurate administrative skills will enable you to thrive in this role.

• You will work 5 days per week on 8hr shifts between 9am-7pm and including a 30-minute unpaid meal break.
• This is a remote position and open to candidates based in the United Kingdom. Visa Sponsorship will not be offered for this role.
• The required start date is Monday 21st October.

Apply by: 10th September, 2024 at 10am.

Note: It is a requirement that the successful candidate is able to join our organisation on the start date of 21 October 2024 with the right to work in the UK.

Candidates who impress may be offered permanent opportunities in the business if suitable vacancies arise. Many of our current and much-valued team members have taken this path.

What you'll be doing:

• Delighting our customers & brands through help desk software (Kustomer)
• Processing orders, returns and exchanges using multiple platforms
• Completing admin tasks e.g. processing refunds and declined orders
• Approving Brand products to share live on to our website
• Providing styling advice to customers
• Responding to customer reviews online through Trustpilot & social media
• Communicating with individual brands to resolve all customer queries
• Engaging in 'live chat' to help advise customers via the website
• Ensuring quality control of products and packaging
• Keeping customers …