Customer Care Associate II

Please Note:

This position has a starting salary of $18.00 per hour with a 3% annual bonus target.

In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of

communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.

At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider.

Customer Response Unit.

You are:

A consummate professional with excellent verbal and written communication skills.  You are self-motivated and goal orientated, and you thrive in a fast-paced environment where best in class customer service is your standard. You’re patient, empathetic, detail orientated, and work well independently in a team

setting. You are a tech saavy problem solver that can treat customers with compassion and care.

Qualifications

You have:

• High School Diploma.
• Associate Degree or bachelor’s degree preferred.
• Experience in a service-related industry.
• Minimum internet speed of 50/25 Mbps
• Private and secure workspace free from interruptions
• Phone skills, including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Great active listening skills
• Exceptional interpersonal and rapport building skills

You will:

• Serve as a company ambassador by delivering exceptional customer service in the contact center.
• Collaborate across teams to solve customer issues and provide product support.
• Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
• Contribute in an ever-evolving work environment, where everyone’s ideas matter.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Develop in-depth knowledge of a company’s products and/or services

Location:

Work from Home/Remote

Our promise:

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer:

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
• Competitive compensation.
• Excellent …