Customer and Market Researcher

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Customer and Market Researcher conducts primary and secondary projects to assist and further develop the market and customer research functions within Constant Contact. This role will be crucial in enhancing decision-making across the business and establishing replicable testing practices. The ability to quickly develop and execute research projects and strategies to match shifting business needs will be critical to the success of this role. 

This can be an in-person or remote position. However, you are also welcome to work in any of our established offices in Boston, MA, Gainesville, FL, or Loveland, CO.

What you’ll do:

• Responsible for independently conducting research projects from start to finish, including research design, analysis, report building, and dissemination of the core insights. This can stretch across all three research verticals: customer research, market research, and competitive intelligence. 
• Conduct complex in-depth market, customer, and competitor analysis ranging from regression analysis to pulling out key insights and themes from competitor investor reports
• Translate data into actionable insights, create reports, and present research findings to senior leadership 
• Become a key point of contact for stakeholders and teams, as well as become the subject matter expert for our target audience 
• Lead and manage larger multi-person research projects, ensuring that deadlines are hit, tasks are appropriately delegated while also contributing to the research process, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc.

Who you are:

• Bachelor’s degree, ideally within the marketing, business, economic, or social science fields. Master’s degree preferred.
• 5+ years of work experience in market or customer research, marketing, data analytics, competitive intelligence, consulting 
• Knowledgeable in statistics and statistical software (i.e. Excel,DisplayR, SPSS, SQL). and is comfortable with conjoint analysis, max diff, chi-squared testing
• Knowledgeable of survey research and best practices and survey software (i.e. Alchemer, Qualtrics)
• …