Customer Advocate I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for interacting with providers to provide information in response to inquiries from Transportation Providers regarding members, services, handling and resolving complaints, as well as providing superior customer service to all external and internal customers.

This role...

• Assists Transportation Providers with transportation questions and concerns.

• Assists with schedules, modifies, and cancels reservations as requested.

• Obtains and documents details of any complaints/incidents being filed.

• Receives and assists with documenting provider concerns.

• Ensures accurate trip data input.

• Refers unresolved transportation provider/member grievances to designated department for further investigation and resolution.

• Supports trip corrections, mileage/cost adjustments, cancellations, and retro trips are documented according to Company policies and procedures.

• Attends all required meetings.

• Answers Transportation Provider call line

• Participate in other projects or duties as assigned.

We are looking to speak to individuals with the following...

• Strong verbal and written communication skills, with a friendly customer-focused demeanor.

• Excellent active listening skills to understand customer needs and concerns.

• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.

• Ability to work independently or within a team.

• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.

• Ability to handle heavy phone volumes, while always maintaining a polite and courteous manner.

• Demonstrates sincere personal commitment to producing high quality work.

• Detail-oriented with good organizational skills to manage customer information accurately.

• Positive and enthusiastic attitude with passion for delivering exceptional customer experiences.

• Promotes a positive working environment.

• Ability to quickly learn new technology and processes.

• Must be able to understand and follow complex instructions.

• Ability to accurately type

• High School Diploma or General Education Degree (GED) required

• Zero (0) plus years of experience.

• Or equivalent combination of education and/or experience.

Salary: $14.23 - $19.21 hourly

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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