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Customer Advocacy Manager, Americas Marketing (Remote)

USA AZ Remote

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

At CrowdStrike, we are “fanatical about the customer” at every point in our customers’ buying and deployment journey. This is especially true in the Customer Advocacy Team, home of the Global Customer Reference Program, the Protectors Portal and, Customer Community. We create and implement integrated programs that support our customers relationship journey with CrowdStrike, including unique opportunities to network, engage, learn, grow and ultimately become valuable advocates for CrowdStrike.

The Customer Advocacy Manager is a critical new role that will be responsible for supporting the Global Customer Reference Program. This role is key to scaling our reference and review initiatives globally and consistently, with a keen focus on operational excellence, measurement, and stakeholder relationship management with colleagues, vendors and customers alike. Success in this role requires a cross-functional self-starter, organized problem solver, analytical thinker, and can-do personality who enjoys setting (and exceeding!) strategic goals shared by the Customer Advocacy Team and CrowdStrike.

What You’ll Need:

  • Bachelor’s degree in Marketing, Communications, Public Relations, Advertising, or related field

  • 8-11 years of professional working experience (5-7+ years of relevant marketing experience, and 3+ years of customer reference or advocacy management).

  • CRM and customer reference platform experience

  • Excellent verbal and written communication skills

  • Demonstrated ability to work independently under pressure, managing several projects simultaneously

  • Experience working directly with sales leaders and with customers (customer success, customer marketing, sales, support, etc)

  • Highly motivated, energetic, and positive with a proven track record of exceptional results in a team environment

  • Strong project and program management experience

Bonus Points:

  • Experience with Salesforce, Upland RO Innovation, Zoom Webinar, Influitive community platform

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Benefits of Working at CrowdStrike: …

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