Customer Advocacy Manager, Americas Marketing (Remote)
USA AZ Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. Weāre looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
At CrowdStrike, we are āfanatical about the customerā at every point in our customersā buying and deployment journey. This is especially true in the Customer Advocacy Team, home of the Global Customer Reference Program, the Protectors Portal and, Customer Community. We create and implement integrated programs that support our customers relationship journey with CrowdStrike, including unique opportunities to network, engage, learn, grow and ultimately become valuable advocates for CrowdStrike.
The Customer Advocacy Manager is a critical new role that will be responsible for supporting the Global Customer Reference Program. This role is key to scaling our reference and review initiatives globally and consistently, with a keen focus on operational excellence, measurement, and stakeholder relationship management with colleagues, vendors and customers alike. Success in this role requires a cross-functional self-starter, organized problem solver, analytical thinker, and can-do personality who enjoys setting (and exceeding!) strategic goals shared by the Customer Advocacy Team and CrowdStrike.
What Youāll Need:
Bachelorās degree in Marketing, Communications, Public Relations, Advertising, or related field
8-11 years of professional working experience (5-7+ years of relevant marketing experience, and 3+ years of customer reference or advocacy management).
CRM and customer reference platform experience
Excellent verbal and written communication skills
Demonstrated ability to work independently under pressure, managing several projects simultaneously
Experience working directly with sales leaders and with customers (customer success, customer marketing, sales, support, etc)
Highly motivated, energetic, and positive with a proven track record of exceptional results in a team environment
Strong project and program management experience
Bonus Points:
Experience with Salesforce, Upland RO Innovation, Zoom Webinar, Influitive community platform
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Benefits of Working at CrowdStrike:
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Remote Remote-first culture
Benefits/PerksAutonomy Autonomy and flexibility Competitive compensation and equity awards Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Comprehensive health benefits Equal Opportunity and Affirmative Action Equity Equity awards Flexibility Flexible working arrangements Health benefits Inclusive culture Inclusive, remote-first culture Market leader in compensation Mental wellness programs Offices with stocked kitchens Paid parental leave Paid parental leave, including adoption Physical and mental wellness programs Professional development Professional development and mentorship opportunities Professional development opportunities Remote-first company Remote-first culture Stocked kitchens Wellness programs
Tasks- Communication
- Operational excellence
Advocacy Analytical Cloud-native platform Collaboration COM Communication CRM Customer Advocacy Cybersecurity Marketing Program Management Recruiting Relationship Management Sales Salesforce Zoom
EducationAdvertising Bachelor's degree in marketing Communications Public relations Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9