Customer Account Configuration Specialist

About the role

We are looking for a passionate Customer Account Configuration Specialist who gets excited about completing system configuration and updates that directly contribute to customers achieving success with BetterComp.

What you’ll do:

• Guide new customers to success by assisting with initial customer account configuration as part of the implementation process
• Ensure BetterComp customer satisfaction by providing on-going account support for post-implementation customers including completing updates to configuration and data management, and related account support activities
• Utilize different technology tools to process confidential customer data and information 
• Identify process improvement opportunities, draft solutions and advocate for change 
• Contribute to helping grow our account support/implementation functions and processes
• Use internal team tools to keep track of work progress
• Other projects as needed

What you bring:

• 3 – 5 years of experience in customer account configuration and service; big plus if it was for a SaaS HR company
• Strong understanding of relational databases
• Strong Excel skills
• Ability to work remotely and stay focused independently with consistent check-ins
• Excellent problem-solving skills
• Able to use Google Suite products
• Demonstrates the highest level of confidentiality when working with sensitive data
• Proven success in a collaborative, team-oriented environment
• Familiarity with HR/compensation practices a big plus

Why you’ll love it:

BetterComp is transforming the way companies approach compensation, delivering modern, data-driven solutions that help organizations streamline pay practices, ensure fairness, and stay competitive. With a growing roster of enterprise clients, including many of the world’s largest companies, we’re redefining how compensation teams work.

As a fast-moving startup, we thrive on building what doesn’t yet exist—solving complex problems with creativity, agility, and a bias for action. At BetterComp, you’ll be part of a forward-thinking team that values bold ideas, empowers you to take ownership, and provides the support needed to grow your career.

Our success is driven by exceptional people. We hire top talent and give them the autonomy and space to do their best work. Here, you’ll collaborate with some of the most innovative and driven minds in the industry, tackling compensation’s toughest challenges and shaping the future of HRTech.

What we offer:

• Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
• Competitive compensation package that includes:
• • Base salary range for this position: $65,000 - $85,000 (annually based on experience and location)
  • Equity
• Flexible PTO, generous company holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with company match