CRM Manager (Remote or Hybrid)

CSG Justice Center

CRM Manager

Who we are:

The Council of State Governments (CSG) Justice Center works across the country to develop research-driven strategies to increase public safety and strengthen communities. To further this mission, we work with partners inside and outside of government to reduce crime and break the cycle of incarceration among youth and adults in contact with the justice system. We bring people from a range of systems and perspectives together to improve policy and practice. And we transform data and research findings into meaningful insights for decision-makers.

When you join the CSG Justice Center, you join an organization that is uniquely positioned to cultivate innovation and drive data-driven reform nationally. We have nearly 200 employees based in more than 30 states who have decades of experience working in and with criminal, juvenile, and Tribal justice agencies. We have provided housing, mental health, and addiction services; served as educators and in workforce development agencies; and supported victims and survivors of crime. We have served governors, state legislators, and members of Congress across the political spectrum. What binds us together is a shared commitment to our mission; to one another; to a common set of values; and to the national, bipartisan advisory board that guides our work.

Learn more about careers at the CSG Justice Center.

How you'll fit in:

The CRM manager will oversee and optimize multiple Customer Relationship Management (CRM) platforms, ensuring data integrity, efficiency, and strategic utilization of data insights. The ideal candidate will have advanced expertise in Excel, SQL, and Power BI, along with a strong analytical mindset and a proactive approach to CRM system management.

What you'll do:

Specific responsibilities of the CRM manager include the following:

• Manage and maintain multiple CRM platforms (Hubspot, Fluxx, Salesforce, etc.) ensuring data accuracy, consistency, and security.
• Develop and optimize SQL queries and scripts for data extraction, transformation, and reporting.
• Design and implement Power BI dashboards and reports to provide actionable business insights.
• Utilize Excel (advanced formulas, macros, Power Query, VBA) to manipulate and analyze data effectively.
• Collaborate with cross-functional teams to integrate CRM data with marketing, reporting, and stakeholder engagement strategies.
• Supports data governance practices, ensuring compliance with privacy regulations and internal policies.
• Identify process improvement opportunities, leveraging automation and system enhancements.
• Provide training and support to CRM users, enhancing adoption and data-driven decision-making.
• Monitor system performance, troubleshoot issues, and work with vendors or IT teams for resolution.
• Assist divisions and Database Administrator in semiannual reports of program and policy work.

What you'll bring:

• Strong interpersonal skills including self-awareness, sensitivity and valuing others
• Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG Justice Center duties, and be a responsible steward of member and donor funds
• At least five years of professional experience in the fields of CRM Management, Computer Science, Data Analytics, Reports Management, Information Technology and/or equivalent educational achievements
• Advanced proficiency in Excel (Power Query, VBA, PivotTables), and Power BI, and basic proficiency in SQL
• Strong experience with CRM platforms (Fluxx, Salesforce, HubSpot, or similar)
• Understanding of ETL (Extract/Transform/Load) processes and database structures
• Ability to analyze large datasets and translate data into meaningful organizational insights
• Experience with API integrations and automation tools (e.g., Power Automate, Zapier)
• Knowledge of data governance and compliance best practices
• Strong communication, writing, and stakeholder management skills
• Demonstrates a strong commitment to providing excellent customer service to internal staff by ensuring communications are responsive, accessible, and aligned with employee needs
• Reliable and secure internet/data connection and flexibility for using a personal device for internet connectivity during business travel. A cost offset is provided by CSG

How you apply:

If you're interested in helping us drive change across the country, you should upload the following elements with your application:

1. Cover letter
2. Resume (this should include a comprehensive list of related professional, internship, and volunteer experience with applicable dates)

We will consider all paid and unpaid experience relevant to this position, including internships, fellowships, and volunteer activities.

Compensation will be based on experience and geography. The salary range for this position is $73,000 - $100,000. Salary ranges are subject to change based on work location and market conditions.

Our organization offers flexibility in work arrangements, allowing for remote work or a hybrid model. Candidates residing in the NYC metropolitan area will be considered for hybrid model employment.

To learn more about careers at the CSG Justice Center, and about our comprehensive benefit offerings, including medical, dental, vision, retirement, paid time off, PSLF eligibility and more, please visit our website here.

Equal Employment Opportunity Employer (veterans/people with disabilities). CSG participates in E-Verify.