Crisis Specialist of 988

Position Title: Crisis Specialist of 988

Type: Full-time and Part-time Shifts available

Location: Fully Remote, must be located in WA State

Payrate: $26.01 per hour, $2hr. GY shift differential.

Union Representation: OPEIU Representation

Schedule: Call team: Fri-Tues 8 AM-4 PM; Sun-Tues 4 PM-12 AM; Thurs-Sat 6 PM-2 AM; Wed-Sun 12-8 AM; Sun-Tue 12-8 AM.

Candidates must be located in WA state to be considered.

PROGRAM SUMMARY:

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

POSITION SUMMARY: The 988 Crisis Specialist is responsible for providing high quality comprehensive crisis intervention and emotional support to individuals experiencing emotional distress and mental health crisis who contact 988 Suicide & Crisis Lifeline via phone, online chat, and/or SMS text.

We are looking for empathetic, and motivated candidates who want to help others, as part of a growing team. Ideal candidates possess the ability to respond to crisis contacts via phone, chat, or text to assess suicide risks, safety plan, and identify appropriate community linkages for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer and spelling skills, a proven ability to communicate effectively through verbal or written communication, and multi-task in a high stress environment. We need you to have passion for helping others and experience in the areas of suicide prevention, mental health, crisis de-escalation, and addiction.

QUALIFICATIONS AND EXPERIENCE NEEDED:

1. Bachelor’s degree in social sciences (psychology, sociology, etc.) with previous experience in crisis call center, providing online emotional support, crisis text lines or chat services helpful; previous crisis intervention, counseling or psychology background is preferred.
2. Knowledge of King County Public Mental Health System
3. Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity, and nonjudgmental attitude.
4. Demonstrated ability to problem solve.
5. Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals
6. Evidence of technical proficiency and ability to work effectively in a fast-paced environment.
7. Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently.
8. Skilled in web-based computer environment, database navigation, and multiple platforms for clinical contact and documentation.

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