Crisis Response Director

Overview:

Manages the Bank’s Crisis Response program, coordinating efforts internally, while exchanging information with external parties as required to support these activities.  Serve as a subject matter expert regarding incident management tools, resources, and industry practices as well as incident impact assessment and notification protocols. Provides input to enterprise-wide training efforts on incident response and put in place continual process improvement initiatives across the Crisis Response program. 

Primary Responsibilities:

• Provide department management oversight, ensure quality standards of work are maintained in accordance with Bank, Division, and Department policy and all activities of assigned personnel are completed in compliance with defined processes and regulations.

• Build Enterprise Crisis Response strategy across departments with peers and senior Technology & Banking Operations (T&BO) Management to effectively respond to and recover from a complex business disruption event.
• Work with senior management outside T&BO to build collaborative relationships to support the execution of complex incident response efforts.
• Manage and participate in the identification and implementation situational awareness tools for Crisis Response that assist in analyzing threats to activate appropriate level of response, determine appropriate escalation including activating various incident responses teams, including the Computer Emergency Response Team (CERT) or an Executive Management team, either scaled or fully engaged.
• Activate the Incident Action Plan in response to business disruptions including those related to technology disaster recovery, security or weather; provide leadership and subject matter expertise during response to regional and global crisis events.
• Determine need for convening and/or activating the Emergency Operations Center (EOC) and Regional Incident Command Center (RICC) response teams during a business disruption based on severity levels or other escalation triggers. Facilitate and/or interact with response teams on critical information updates.
• Coordinate and manage work with Third Party Risk Management (TPRM) recoverability needs associated with business partners and critical vendors particularly at time of event.
• Serve as coordination point of contact for all Incident Response Teams as well as the Executive Management team.
• Manage the implementation of a strategic communication strategy that properly positions the Bank during a crisis or incident that may have a reputational impact.
• Ensure adherence regarding post incident review and assessment processes. Own, track and report on post-incident documentation including process improvement initiatives. Present findings to senior management and operational risk.
• Oversee the assessment of regional and/or global events or potential incidents which may require engagement of the Bank’s crisis management program on a regular and proactive basis. Track and report regional crisis management metrics, issue and change management actions.
• Provide oversight regarding Crisis Management Risk Control Self-Assessment (RCSA) requirements.
• Participate in and represent the Bank at industry and regulatory exercises.
• Conduct executive-level training and exercises to ensure Crisis Response and broader Incident Response Team roles and functions are clear.
• Identify knowledge gaps, develop and deliver awareness and training content appropriate for varying audience types.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position provides management oversight of the Crisis Response organization team members based in US and global Bank locations. This position requires engagement in activities that support the Corporate Operational Risk framework, Internal Audit, Operational Risk, regulatory reviews, incident response and managing resources.  The position ensures lower level management is skilled to act on behalf of the jobholder as required by absence.

Managerial/Supervisory Responsibilities:

No. of Staff - 10

Education and Experience Required:

• Bachelor’s degree and a minimum of 9 years crisis and/or incident management experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or related work experience including a minimum of 9 years crisis and/or incident management experience
• Minimum of 2  years' proven supervisory or managerial experience
• Strong strategic planning skills
• Strong critical thinking skills
• Strong problem-solving skills

Education and Experience Preferred:

• Master’s in Business Administration (MBA) or other advanced degree
• Federal Emergency Management Agency - Emergency Management Institute Credential Holder
• Exceptional verbal and written communication skills
• Previous emergency response experience in corporate or military setting
• Proven strategic leadership skills
• Experience effectively communicating business and Technology risks and their impacts on business productivity, profitability, reputation and brand effectively with a broad range of personnel at all levels and in all areas, as well as their impacts to business partners, service providers and other external stakeholders
• Proven relationship management capabilities
• Experience with multiple internal stakeholders, particularly other line-of-business management, as well as external parties such as law enforcement, regulators, business partners and third-party service providers
• Experience leading and managing multidisciplinary workgroups and teams as well as self-directed professionals to meet goals across multiple projects
• Understanding of the multiple business areas’ functions
• Self-motivated and able to motivate others
• Ability and willingness to travel

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,945.80 - $198,243.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

LocationClanton, Alabama, United States of America Apply