Credit/Collection Support 2
Utah - Remote Office
About the Role:
WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. If you are looking for a growing career, come be part of WEX today!
How You'll Make An Impact:
Inbound/ Outbound Collection calls
Working emails in a shared group inbox
Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
Engages in on-going education with customers on terms and conditions, alternative payment methods.
Ability to manage multiple portfolios and risk levels.
Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process.
Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.
Performs additional duties and participates in special projects as required.
Additional Knowledge, Skills & Abilities:
Working knowledge of FDCPA and any other applicable Federal laws
Basic accounting knowledge
Effective oral and written communication skills
Analytical skills
Sound decision making/judgment
Flexible/Adaptable to change
Detail Oriented
Working knowledge of Google Sheets
Experience You'll Bring:
High School Diploma with 1-2 years of experience in a related field
At least one year of transportation industry customer support experience.
Basic accounting and Skip Tracing knowledge
Analytical skills
Sound decision making/judgment
Ability to maintain confidentiality of customer and company information
Organized/Time Management ability
Ability to be productive while maintaining quality
Results-Oriented
Self-motivated
Must pass a successful background investigation
At WEX, we reward innovation, hard work and excellence. Benefits include:
401(k) Plan
Adoption Assistance
Bonus Plan
Dental Insurance
Vision Insurance
Dependent Life Insurance
Employee Assistance Program
Employee Referral Award Program
Expedition - WEX’s Sabbatical Program
Extended Parental Leave
Flexible Spending Accounts (Medical and Dependent)
Health Insurance
Life Insurance/AD&D
Pet Insurance
Paid Time Off(PTO)
Short- and Long-Term Disability Programs
Job Profile
Remote Office
Benefits/Perks401(k) Plan Adoption Assistance Bonus plan Dental Insurance Disability Insurance Disability Programs Employee Assistance Program Extended parental leave Flexible Spending Flexible Spending Accounts Health insurance Health savings account Life Insurance Paid Time Off Pet Insurance Quarterly or annual bonus Retirement savings Retirement savings plan Sabbatical Program Total compensation package Tuition reimbursement Vision Insurance
Tasks- Applying fair debt collection practices
- Email communication
- Inbound/outbound collection calls
- Managing portfolios
- Negotiating payments
Accounting Analytical Collections Communication Customer service Decision making Detail Orientation Detail oriented FDCPA Flexibility Google Sheets Innovation Risk Management Sales Skip tracing Time Management
Experience1-2 years
EducationEducation High school diploma Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9