Credit Card Operations Analyst (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $62,000.00 and $75,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

JOB SUMMARY:

Reporting to the VP, Card Operations, this position offers the candidate the opportunity to support the build of a credit card operation from the ground up, as it builds to its product launch. Initially, while pre-launch, the position will focus on tasks related to the operational build and implementation.  

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Oversee vendor onboarding and management.
• Develop and implement processes, procedures, and controls for servicing, money movement, payments, disputes, settlement, and card production.
• Conduct User Acceptance Testing (UAT).
• Ensure quality assurance.
• Post-implementation, manage operations to maintain safety, security, customer focus, and efficiency in line with bank standards and culture.
• The ideal candidate will possess a broad range of skills and experiences, including proven success with card processes and a strong understanding of risk and compliance culture.

POSITION SPECIFICATIONS:

• College Degree.
• Over 2 years of experience in card operations.
• More than 2 years of implementation experience.
• 2+ years of expertise in money movement and payments (ACH accreditation is a plus).
• Exceptional analytical skills with a proactive approach to problem-solving.
• Strong project management capabilities.
• Advanced proficiency in MS Excel and Word.
• Effective at planning, prioritizing, and multitasking.
• Ability to work independently and meet deadlines.
• Subject Matter Expert in Card Operations.
• Proven risk management skills with credit card domain expertise.
• Experienced operational process owner.
• Skilled subject matter expert and tester.
• Demonstrated ability to execute projects efficiently.
• Expert in money movement and payments.

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.