Credit Card Customer Service Representative

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Credit Card Customer Service Representative is responsible for supporting consumer and commercial credit card customers over the phone. This position also supports internal departments with credit card related questions. The Representative is responsible for maintaining up-to-date knowledge of credit cards products and fraudulent practices.

What you will do

• Assist customers over the phone with consumer and commercial credit card questions
• Support internal departments with credit card related inquires
• Monitor the Credit Card Customer Service email inbox
• Complete daily credit card maintenance, audits, and reports
• Maintain up-to-date knowledge of credit card related products and services
• Identify and prevent fraudulent activities by staying current on credit card fraud trends
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

• Understanding of general banking and credit card policies

Knowledge, Skills, and Abilities

• Good verbal and written communication skills
• Good customer-service skills
• Effective problem-solving skills
• Attention to detail and basic organizational skills
• Ability to focus on multiple priorities without degradation in the quality of work produced
• Effective time-management skills
• Ability to work in a fast-paced call center office environment
• Basic Microsoft Word and Excel skills
• Willingness to learn new bank systems, products, and programs

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.00 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department. 

*This job opportunity is expected to close on July 1, 2024*