Creative Technical Support Specialist

Description

The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.

Creative Production

• Master the SDK (API) that powers our dynamic ads.
• Build or modify interactive HTML widgets nested within ads.
• Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
• Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).

Support

• Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
• Respond to SaaS support tickets and document solutions in the company knowledge base.
• Provide development best practices to help meet client objectives and production goals within the Clinch platform.
• Provide detailed feedback to developers to help them solve bugs or other issues.
• Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.

Requirements

Required Skills:

• Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
• Strong experience with jQuery and GSAP.
• Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
• Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
• Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
• Excellent analytical and problem-solving ability.
• Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
• Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
• Capable of troubleshooting issues within a tight timeline.
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
• BA/BS or comparable degree or certification, especially in a technical field.

Success Criteria

Experience

4+ years of work experience in digital advertising, web development, or a related technology field.

Benefits

• Compensation commensurate with experience
• Unlimited PTO 
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule 
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
• Clinch has been certified as a “Greatest Place to Work” for 2021-2024!
• Various perks and discounts

Salary Range

$70,000 - $120,000