Creative Operations Manager

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role

We are seeking a highly organized and detail-oriented Creative Operations Manager to oversee and streamline our creative operations. This role is critical in ensuring the efficient execution of creative projects, from concept to completion, as well as managing ad hoc marketing projects and administrative tasks.

Duties and Responsibilities:

• Creative Project Management:
• Manage and oversee multiple creative projects simultaneously, ensuring timely delivery and adherence to brand guidelines.
• Collaborate with cross-functional teams, including marketing, design, and production, to develop and execute comprehensive project plans.
• Track project timelines, budgets, and resource allocation to optimize efficiency.
• Creative Resource & Agency Management:
• Manage a network of freelance creatives, including designers, writers, and video editors.
• Assign tasks and projects to freelancers based on their skills and availability.
• Assist in managing external agency relationships for paid social, TV, and radio, including managing timelines, schedules, and providing feedback.
• Legal & Compliance:
• Ensure that all creative assets comply with brand guidelines, legal requirements, and industry standards.
• Work with legal and compliance teams to address any potential issues.
• Maintain a database of contracts and licenses.
• Process and track contract renewals and payments.
• Coordinate with legal counsel to review and approve contracts.
• Influencer, UGC, and Organic Social:
• Oversee the administration of influencer partnerships and user-generated content programs.
• Manage the intake and approval process for UGC submissions.
• Oversee the planning and execution of organic social media content on Facebook, Instagram, and TikTok.
• Monitor consumer-facing social media channels and respond to comments and messages.
• Customer Reviews Program:
• Develop and implement a strategy to solicit and manage customer reviews on Google and Trustpilot.
• Maintain a database of customer reviews and quotes for marketing purposes.
• Track and analyze customer feedback to identify trends and areas for improvement.

Qualifications and Skills:

• Bachelor's degree in marketing, advertising, communications, or a related field.
• 5+ years of experience in creative operations, project management, or a similar role.
• Strong understanding of creative production processes, including design, video production, and copywriting.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Proficiency in project management tools and software.
• Experience with legal and compliance issues related to creative assets in a highly regulated industry like insurance, financial services, or healthcare.

#LI-Remote #JA-1

The US national base salary range for this full-time position is $91,000 - $148,000 Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.