CPQ Product Owner, Logitech for Business

Full job description

Logitech is seeking a Salesforce CPQ Product Owner to partner with the business units, technology team, Salesforce, distributors and resellers and other key stakeholders to facilitate the deployment of the Salesforce CPQ platform that also leverages AI capabilities.  

This role partners with other business Product Owners on the CRM and PRM platforms and directly interfaces with the IT peers to accomplish “On-Time & Complete” deployment of best in class CPQ capabilities.  The role is the business CPQ expert and represents the voice of the Logitech sellers, distributor and resellers to ensure a reduction in “Friction” to do their business while having a significant impact on revenue growth with the most efficient quoting capabilities.   

This role will lead the communication of CPQ capabilities and roadmap visioning of these capabilities to the business while defining, documenting and clearly articulating requirements to the IT delivery team.

Responsibilities:

• Is the B2B business subject matter expert on CPQ systems design and standard processes.

• Partner with the product, marketing and sales teams to define and prioritize the CPQ product vision and strategy that are driven by approach to Logitech’s base product pricing, promotional pricing, and advising on the implementation of quoting and selling strategies within the CPQ ecosystem.

• Collaborate with product, marketing, sales and distributors and resellers in articulating a product roadmap needs, deploying these new features while quickly resolving bug fixes based on business feedback, priorities, and enterprise goals.

• Collaboration with the B2B Lead-to-Cash process leader to streamline the quoting process as part of a “Unified” Day in the Life sale ecosystem for sales, distributors and resellers..

• Lead the creation of functional specifications in collaboration with IT peers.  Communicate effectively to participate in managing product development and delivery within the Scrum team and the agile sprints.

• Work closely with IT peers to ensure product features are delivered on time and meet high-quality standards with appropriate documentation and controls.

• Collaboration with IT peers in the sprint demo and ensure key business stakeholders engage as needed.

• Work with project teams to build and manage product documentation, capture value proposition use cases, organizational change management needs, training plans, and other supporting materials.

• Manage transformational CPQ enhancements as well as change requests that align to your product and needs of the organization.

• Prioritize and refine backlog and work with IT peers to design and build the product

• Collaborate with business stakeholders and business analyst to create IT requirements to drive changes and enhancements in user story format.

• Establish and monitor performance metrics, providing related reporting to product management and executives to communicate project status.

• Conduct research and respond to questions in regards to system functionality now and trends developing in the marketplace as well. This function will support new development initiatives as well as bug fixes and system patches.

• Solidify requirements by analyzing documentation, hosting interviews and conducting research with business stakeholders as well as Salesforce product managers.

• Work with engineering to work within, refine and improve agile processes.

• Support, create, open and sponsor business cases for projects related to enhancements. This includes the creation of business requirements and user stories.

• Collaborate with IT peers to plan, facilitate, and monitor user acceptance testing (UAT) for all implementations, future improvements, and system upgrades to ensure business side participation and sign-offs.

• Monitor and Identify production and integration issues within CPQ, related applications and across systems that may impact quoting processes, including but not limited to requirements or already deployed solutions.

• Resolve production issues escalated by the CPQ product support teams.

• Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans.

• Understand company strategy and ensure our Logitech technology stack aligns with current and long-term goals as well as is capable of leveraging roadmap capabilities from Salesforce CPQ product team.

• Collaborate with other Business Systems Product Owners (e.g., Sales and Service, 

Required Experience and Skills of the CPQ Product Owner:

• Minimum of 6 years of recent experience as a CPQ Product Owner.

• Have worked in a B2B distributor and reseller driven Go To Market environment.

• Previous knowledge of interconnectivity across CRM, CPQ, PRM and ERP platforms.

• Bachelor's degree, preferably in operations management with information technology coursework a plus.

• Experience working in Agile development environments required.

• Ability to contribute effectively within a fast paced, fluid environment.

• Strong written and verbal communication skills with a high EQ to enable successful communications and interactions with a wide audience: business executives and other cross-functional business stakeholders, IT, sales, distributors and resellers with a mix of in person, remote and offshore team members.

• Demonstrated ability to successfully manage large CPQ transformational projects including timelines, tasks, teams, group dynamics, etc.

• Ability to engage and align across several lines of business to achieve long term organizational goals.

• Critical thinking with strong analytical and problem solving skills

Preferred Skills of the CPQ Product Owner:

• PMP certification and working knowledge of project mapping tools.

• Salesforce Certified CPQ Specialist.

• Certified Scrum Product Owner certification with working knowledge of agile product management tools (e.g Jira).

• Experience working in the technology or consumer products industries.

• Knowledge of process mapping tools (e.g: Lucidchart).

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

This position offers an annual base salary typically between $ 74000 and $ 160,000.  

In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.  

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.  

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.  

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .

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