CPC Processor I Customer Support

Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

What we need…

CPC Processor I Customer Support to insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

This is a Remote role (Call Center) • Full-Time: Monday-Friday 8am-4:30pm • Comfortable working in a high-volume production environment.• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in Microsoft office (including Word and Excel)We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as …