Coverage Clinical Staffing Recruiter

Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we're looking for:   Trusted is one of the fastest-growing Healthcare staffing businesses in the country on a mission to help more people everywhere get care. We seek to fuel our growth with the addition of a Coverage Healthcare Recruiter, known to our working and non-working clinicians as a Coverage Nurse Advocate. 

A successful Coverage Nurse Advocate works to cover Advocates while they are on PTO or other leave to ensure that all of Trusted’s nurses and clinicians have a rewarding experience with us, even when their Advocate is out of office.  The Advocates at Trusted are responsible for helping Trusted’s nurses and clinicians find their next great travel assignment and then supporting them while they work on that assignment.  

The Coverage Nurse Advocate role is highly dynamic and requires someone who is able to quickly get up to speed on their coverage’s portfolio of clinicians, gain trust with them, and work to place them on an assignment or help troubleshoot any issues that they are facing on assignment. Note: this role is not eligible for incentive compensation.   Your responsibilities:

• Conduct intake calls on behalf of the Nurse Advocate they are covering for any new job seekers that come onto Trusted’s platform and are assigned to that Nurse Advocate.  Gather relevant information on the clinician’s qualifications and preferences to be able to match them with the right job opportunity.  Set expectations for what the clinician needs to know about working with Trusted
• When job seekers apply for positions, evaluate the clinician’s qualifications and suitability for that position, and if qualified, submit them for review by the account manager
• Facilitate any interviews or offers that come in for job seekers they are covering
• Conduct proactive outbound outreach to onboarding clinicians and travelers on assignment to identify any issues needing triage
• Triage and, when necessary, directly solve issues that occur for travelers on assignment 
• Maintain a high level of proficiency in the systems, processes and tools that we use at Trusted to engage with job seekers, identify relevant opportunities, pitch and submit job seekers to new opportunities and manage the end-to-end job search workflows
• Take detailed notes while covering to ensure a smooth handoff when the Advocate returns from PTO/ leave 
• Provide feedback to the Advocate’s manager on any learnings from the PTO period 
• Contribute to the team culture in a positive way and regularly surface feedback in a productive manner that has an impact on the growth and success of the organization

Who you are:

• Flexibility and adaptability: You are able to seamlessly navigate a changing environment.  You maintain a positive attitude in a dynamic environment that requires quick thinking.   
• Relationship Development: You have a passion for connecting with others. You bring genuine interest and desire to be of service to new and existing relationships. You follow through on your commitments to others. You leverage credibility and compassion to guide others on the right path when their wants conflict with their needs. You communicate with candor and clarity and are unafraid to be persuasive when it is in their best interest
• Methodical: You seek to learn and apply the defined procedures & principles of the organization when making decisions. You use a consistent framework to prioritize your time and achieve the highest return on your efforts. You understand when it is appropriate to escalate and delegate tasks. You err toward documentation and tracking of your work
• Problem Solver: You accept that problems arise and focus your efforts on the identification of solutions. You have the ability to analyze reports and data to make informed decisions. You leverage pattern recognition to prevent, address and resolve recurring problems. You are decisive and have a bias for action

You have:

• 1+ years experience in healthcare staffing, recruiting or a revenue-generating role preferred
• Demonstrable proficiency with modern business software tools and technologies
• BA/BS or AA/AS Degree preferred, High School Diploma or equivalent required
• 1+ years of experience in a clinical setting preferred; charge and/or preceptor experience are a plus, travel experience is a plus

We offer:

• Paid vacation & sick time, paid family leave, and flexible work hours
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Mindfulness and fitness reimbursement
• Monthly cell phone reimbursement
• Employer-sponsored 401k

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Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process. 

Annual Base Salary Range$65,537—$73,729 USD

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.

Please review Trusted's privacy policy here.

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