Corporate Care Advisor

Location:  Homebased Working
Salary: £25,358 plus 5% local bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week – Mon to Sun – 7:00 – 19:00

*Homebased

At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.    

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 

What you’ll do 

You will ensure the smooth running of Customer Accounts and to provide outstanding customer service at all times. Contact Centre opening hours Monday – Sunday 07.00 – 19:00  (excl. bank holidays).

You will own the customer relationship, handling and resolving calls, livechats and/or emails in an efficient and timely manner. You will liaise with other departments within Vodafone Business Care and the rest of the group to resolve account queries. You will also provide support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts and liaise with Vodafone and the rest of the group to resolve technical and international network related queries. 

You will work as part of the team to ensure the department offers World Class Customer Service at all times with a focus on First Contact Resolution and effectively advocate and guide the customer to self-serve opportunities. You will also undertake any additional tasks as directed by management in the interest of the business. 

Who you are 

• Professional & friendly telephone manner. 
• Customer Service experience within a call center environment
• Customer service skills and mindset 
• Team player
• Willing to learn
• Good level of literacy and numerical skills
• Telecommunication experience

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.