Core Services Manager

Description

Sharetec is looking for a Core Services Manager to join our team!  

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.  

If you are passionate about delivering valuable products with a best-in-class customer experience and have a knack for people leadership, the role of Core Services Manager may be for you.   

This is a full-time, exempt, hybrid-remote position located in Ft. Wayne, IN. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary range is $80,000 - $100,000. 

 Who will love this job: 

• Someone who loves managing and inspiring people to do their best work 
• Someone who loves solving complicated problems 
• Someone who loves details but won’t lose sight of the big picture  
• Someone who wants to provide amazing technology and service to credit unions throughout the United States and the Carribean 
• Someone who wants to be a leader in fast growing company  

As manager of core services, you will:  

• Manage a team of 10-12 core service specialists broken into three pods  
• Work with a larger team across our professional services department, you will work with customers to install software that powers their credit unions. Your teams will complete ~15 large projects a year and dozens of smaller ones.  
• You will deliver a best-in-class customer experience  
• Lead a high-performing team  
• Collaborate with the relevant department managers to understand the current and forward demand for professional services (to understand what work is coming) 
• Work with the Professional Services Director to help establish and manage goals and responsibilities for Professional Services Engineers 
• Ensure the Professional Services Engineers exceeds corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution 
• Define and maintain a high bar for team member expectations and enable the team to achieve it 
• Monitor performance of team members and provide timely feedback and development assistance 
• Prepare weekly revenue forecast worksheet and create action plans to address issues 
• Manage resource assignments and staffing levels, including recruitment as needed 
• Provide leadership and guidance to coach, motivate and lead services team members …