Conversation Designer Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Conversational AI Designer is responsible for leading efforts in applying knowledge of human capabilities, technology, industry design best practices and standards to create user interfaces for Allstate virtual assistants. As a Conversational AI Designer, you will collaborate on cross-functional teams to drive business outcomes in service of Allstate customers, consumers and employees.

Key Responsibilities

• Independently partners with the development team through implementation of tactical voice and chat experiences to ensure user experience standards are met.

• Consistently adheres to and advocates for the conversational AI design process in own work without oversight.

• Independently plans, conducts and facilitates iterative evaluations of conversational AI designs (usability testing, mock-up interviews, heuristic reviews, wizard of oz testing, A/B testing, qualitative and quantitative measures).

• Uses conversational AI design knowledge to educate and inform project teams on the role of voice and chat design, drivers of profitability, and technical feasibility.

• Proactively executes conversational AI design, and alerts leads or managers to issues or scope changes that will jeopardize timelines, even beyond own work.

• Regularly contributes ideas for improving conversational AI design processes.

• Consistent use of human-centered design methods and tools to analyze ambiguous conversational AI design problems and to execute solutions.

• Consistently produces conversational AI designs that account for both user and business needs and technical feasibility.

• Gains support for difficult decisions and enlists commitment by involving others at all stages of the conversational AI design process.

• Develops in-depth conversational AI design ideas and materials; ensures understanding of technical matters by non-technical decision makers.

• Imbibes their passion and knowledge about conversation design, AI and information architecture into their designs.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Agile Design, Extreme Programming (XP), Iterative Design, Product Design, User Research

Compensation

Compensation offered for this role is $78,600.00 - 142,275.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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