Contractual -Customer Service Analyst (US Consulting Services,WFH)

Salary: P250 per hour (8 hours a day)

Schedule: 08:00 AM - 05:00 PM EST

What are we looking for?

Skills Required:

• 2+ year of customer service experience handling voice accounts
• Bachelor's Degree of any course
• Strong reading comprehension
• Excellent written and verbal communication skills
• Intermediate in navigating MS Office applications

What will you do?

• Review customer complaints, listen to customer phone calls, and review other documentation as available
• Determine if a customer was misled or lied to during the sales process
• Summarize findings in a write up as well as provide an initial opinion on if the nature of the customer complaint qualifies the customer for a refund

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Our Client is purpose-built to help commercial and public sector clients navigate complex challenges across industries and geographies, with an integrated model that breaks down siloes to maximize efficiency.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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