Contractor, Recaptures

About Us

Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home/flexible learning environment. We offer tailored teaching we call uBu! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.

Our Promise
A high-quality virtual school empowering families with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission
Empowering Families. Unleashing Potential. 

Our Culture & Values

• Kids First, Always!
  • Our actions, decisions, and behaviors are always grounded by what is best for kids.
• Respect
  • Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, and Communicate
  • Demonstrate the skills we want our students to learn.
• Make Your Motion Matter
  • Prioritize, focus, and support company goals.
• Go the Extra Mile
  • Customer Service is everyone’s job.

Technology Aspect
To establish a clear duty of care, Stellar Virtual and its affiliates require all employees to cover the costs associated with acquiring and providing the equipment (i.e., computers, internet service, telephone, home office setup, etc.) associated with virtual employment. Based on your position, you may be designated a company-issued device to use throughout your duration of employment.

Scope of Work

The Contractor for Recaptures at Stellar Virtual plays a crucial role in retaining students by addressing parent concerns and working proactively to win families back before they finalize their decision to withdraw. This contractor is a key player in maintaining student enrollment and ensuring that families feel supported and valued throughout their virtual education experience.

Essential Position Functions

• Parent Engagement: Proactively reach out to families considering withdrawal. Listen empathetically to concerns and challenges.

• Problem-Solving: Identify the root causes of dissatisfaction. Collaboratively explore solutions, such as educational adjustments or additional support services.

• Retention Strategy Implementation: Develop and implement personalized strategies to retain students. Leverage available school resources to meet the unique needs of each family.

• Effective Communication: Maintain clear, consistent communication with families. Provide updates, address questions, and ensure families feel heard and supported.

• Collaboration with School Teams: Work with Enrollment, Academic, and Support teams to create a seamless experience for families.

• Documentation and Reporting: Accurately record interactions, concerns, and outcomes in the CRM system. Provide regular updates to the Recapture Team Supervisor on case statuses, trends, and the effectiveness of retention strategies.

Knowledge, Skills & Attributes

• Previous experience in customer service, enrollment, retention, or related fields.

• Experience in educational or virtual learning environments is highly desirable.

• Strong communication and problem-solving abilities.

• Ability to empathize with parents and address their concerns effectively.

• Experience with CRM systems and data tracking is advantageous.

• A proactive, solution-oriented mindset.

• Passion for supporting families in a virtual learning environment.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent is required. 

• A Bachelor’s degree is preferred.

Contract Position Details

• This is a contract position (1099-SE, Self-Employed) with no set hours. 
• Contractors will work remotely from their locations.
• Contractors are paid on an hourly, month-to-month basis, paid out on the 15th of each month, for hours worked in the previous month.

Equal Employment (EEO) StatementAt Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Stellar Virtual participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States without sponsorship. Apply