Contract - Team Lead - Affiliate Services

adQuadrant is a creative-first, measurement-led, and AI-enabled strategic growth partner to “challenger” direct-to-consumer brands. We support fast-growing SMB and mid-market businesses that typically have ambition that exceeds their internal resources and thinking. Rooted in commerce strategy, we are able to help brands successfully navigate from systems integration all the way through each facet of growth strategy and implementation. We partner with VC/PE funds, founding teams, or leadership at the most senior level within mid-market commerce brands that have high ambition and velocity. Speed and scale are at the core of what we do.

We are seeking a highly organized and detail-oriented Team Lead to manage our Quality Control and Chat Support team. The Team Lead will be responsible for overseeing the vetting of all incoming video content from creators, ensuring adherence to our brand's messaging, compliance standards, and content quality. Additionally, this role will manage the creator cooperation chat interactions within the TikTok Affiliate Center, ensuring that all relevant chats are promptly and accurately addressed. The ideal candidate will have a strong background in quality assurance, customer service, and team management.

Responsibilities:

• Quality Control Management: Serve as the primary overseer of all incoming video content from creators. Ensure alignment with brand guidelines, compliance with platform policies, avoidance of trademark infringement, and maintenance of high content quality. Collaborate with creators to provide constructive feedback and facilitate necessary revisions.
• Chat Support Oversight: Lead the team responsible for monitoring and managing all chat interactions within the TikTok Affiliate Center. Ensure prompt and effective responses to creator queries, properly categorize chats that don't require responses, and escalate important information regarding top-performing creators.
• Team Leadership: Mentor and lead a team of Quality Control and Chat Support specialists, setting clear expectations and providing regular feedback. Conduct performance evaluations and develop processes to enhance the team's efficiency and effectiveness.
• Cross-Functional Collaboration: Work closely with internal teams, including Marketing, Legal, and Customer Service, to ensure alignment on content quality and customer interaction standards. Communicate team performance and key concerns effectively to senior management.
• Process Improvement: Continuously review and enhance quality control and chat support processes. Implement best practices and tools to improve team performance and increase creator satisfaction.

Requirements

Desired Qualifications:

• Bachelor in Marketing or a quantitative discipline; advanced degree a plus
• 2+ years of experience in creator/influencer management, influencer engagement, or community management.
• The candidate will have …