Contract Manager SOF

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for a Contract Manager SOF to join our growing team! As a Contract Manager SOF, you will review and maintain thorough comprehension of the State of Florida contract with Davies North America to facilitate understanding and adherence to the contract standards by the whole team.  You will also research contract terms as necessary. Responsibilities include training of State of Florida DRM staff related to the Workers’ Compensation program and acting as a liaison with the State of Florida, Department of Risk Management, Workers’ Compensation coordinators and other related DRM staff. Additional duties include:

• Review and maintain complete understanding of the contract between SOF and Davies North America to mitigate negative consequences and ensure that the Davies North America team remains in compliance with all the performance standards and adheres to the reporting requirements
• Act as a liaison between Davies North America and DRM, particularly related to the contract and performance standards required by the State of Florida
• Respond to complaints and grievances as necessary and in compliance with DRM performance standards
• Support the protocol, policies and procedures of Davies North America, and the SOF contracted performance requirements including staffing and timeframes
• Oversee the DPS monthly reports from the supervisory staff, compile the overall submittal via the Performance Reporting System according to the contractual requirements; review any follow-up commentary and provide recommendations for dispute of any fines to VP/ Davies North America In liaison with VP/ Davies North America and supervisory staff, address all service/quality-related concerns presented by the customer
• Work effectively in Excel and other reporting applications to allow for analysis of program outcomes
• Collaborate with department leaders, train and advise staff in job duties as necessary related to DRM performance standards to ensure compliance with policy and procedure for effective business operation
• Maintain patient privacy by ensuring that all medical records, case specific information and provider specific information are kept in a confidential manner, in accordance with state and federal laws and regulations
• Serve on appropriate committees such as Grievance, Quality Assurance and others as directed
• Assist with the preparation of monthly/quarterly minutes for staff meetings and all QA/UR related functions
• Facilitate resolution of any contract-related problems that may arise with the client and/or Davies North America
• Ensure contract documents are accurate and well maintained; saved in accessible system files and updated with revision dates as necessary; maintain records for documentation of all communications regarding contract-related matters
• Maintain excellent working relationships with client contacts to ensure their needs are met; meet with customer staff as necessary
• Identify opportunities to improve business processes and devise plans to implement these changes in liaison with the program manager
• Perform special projects and other duties as directed

This role is a full-time, remote position.

Your Expertise, Skills, and Abilities

• RN with a minimum of three (3) years clinical experience (medical-surgical, orthopedic, neurological, ICCU, industrial or occupational)
• Proof of current Florida State Licensure 
• A minimum of one (1) year of Florida Workers’ Compensation Case Management experience is required
• Business administration degree or equivalent general management/administration experience
• Other Qualifications:
  • Ability to comprehend and interpret technical business language and legal terminology
  • Ability to maintain knowledge of current trends, standards and law changes
  • Proactive, independent, and takes initiative with consistent follow through
  • Superb communication skills, verbal and written, conducted in a timely manner
  • Superior time management skills with capability of working with and meeting deadlines
  • Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
  • Excellent team player with interpersonal skills
  • High level attention to detail and problem-solving skills
  • Capable of working collaboratively and independently with minimal supervisor
  • Exhibit discretion with sensitive and confidential information
  • Display a comfort level working with key people at all levels within an organization

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family
• A 401k plan with employer matching to help you build a secure financial future
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
• Paid holidays
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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