Continuous Improvement/Process Analyst

Reporting to the Head of Governance and Compliance, we are seeking a detail-oriented Continuous Improvement/Process Analyst to join our team. This individual will be responsible for managing our central process document repository and driving business improvements within the organisation. The ideal candidate will have a passion for process optimisation, strong analytical skills, and the ability to collaborate effectively with various teams. 

This role is Home based & will require occasional travel to our offices so a full UK driving license is essential.

Key Responsibilities: 

• Manage Document Repository for policies and processes
• Organise,  and collaborate with Departments to update, and maintain the central process document repository. 
• Ensure all process documentation is accurate, accessible, and up to date. 
• Implement a system for the regular review and approval of processes. 
  

Business Process Improvement:

• Identify opportunities for process enhancements and optimisation across departments. 
• Analyse existing workflows to reduce redundancy and improve efficiency. 
• Ability to develop and implement solutions aimed at enhancing operational efficiencies and productivity as part of continuous improvement initiatives. 

Collaboration and Training:

• Work closely with cross-functional teams to gather feedback on existing processes. 
• Facilitate training sessions and workshops to educate staff on new processes and improvements. 
• Serve as a point of contact for process-related inquiries and support. 

Reporting and Analysis:  

•  Develop key performance indicators (KPIs) to measure the effectiveness of processes. 
• Prepare regular reports on process performance and improvement initiatives. 

Qualifications:

• Bachelor’s degree in Business Administration, Process Management, or a related field. 
• Proven experience as a process analyst or in a similar role. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal abilities. 
• Proficiency in process mapping tools and document management systems including Triaster and recognised experience with Microsoft Visio. 
• Familiarity with project management or business analyst methodologies is a plus. 

Benefits

• Salary up to £55,000 per annum
• Free parking
• Royal London Pension
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
• My Marlowe Rewards Benefits platform including access to a GP
• Free mortgage advice

If you're ready to join a winning team and advance your career, we'd love to hear from you!

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