Continuing Education Partner, Revenue Cycle

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Continuing Education Partner, Revenue Cycle Management is responsible for curating, organizing, and disseminating RCM continuing education materials, ensuring staff have access to the latest guidelines, resources, and best practices to support their daily workflows. This would include developing, managing, and delivering quick reference guides (QRGs) and operational tools to support the patient access teams in collaboration with Learning and Development. This role ensures that RCM staff are well-equipped with the knowledge and resources needed to provide efficient, accurate, and patient-centered services. The manager collaborates with leadership and frontline teams to standardize processes, improve performance, and maintain compliance with regulatory requirements

Your Impact

• Collaborate with SMEs to translate complex policies, procedures, and clinic guidelines into user-friendly formats.
• Work closely with RCM leadership, revenue cycle teams, and IT to ensure consistent application of policies and procedures.
• Partner with Learning & Development to support design and implementation of training programs for patient access and clinical staff, where applicable.
• Create and maintain quick reference guides (QRGs), job aids, and other educational materials to support standardization and efficiency.
• Assist with development and maintenance of an internal knowledge hub with job aids, quick reference guides, P&Ps, and FAQs.
• Ensure educational materials remain current, relevant, and accessible across departments and consistent with approved standard training materials
• Identify gaps in knowledge and workflow inefficiencies, developing solutions to enhance staff performance and patient experience.
• Provide on-demand guidance, job aids, and just-in-time learning resources for RCM staff.
• Provide one-on-one coaching and support, where applicable, to RCM staff to enhance competency and confidence in their roles.
• Support …