Content Moderator - Team Lead

IMPORTANT INFORMATION

Shift Patterns: Mon-Fri 10.30pm-7am

Start Date

The start date for this role will be 4th November.

Please note that the first 4 weeks for training will take place Monday- Friday 9am-5.30pm

Due to GDPR restrictions applicants must be UK based.

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What’s the opportunity?

We are looking for a Content Moderator Team Leader (Night Shift) to provide support to our human moderation team. You’ll work within our Customer Success team to review the online activity of students, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions. You are expected to work shifts as part of a 24/7 team, working from home out of business hours.

Here's how you'll do it:

• Managing a global team of Education Monitoring Analysts working 24/7 365 days a year.

• Managing the workflow of alerts from systems to moderators and optimise the flow using AI tools and techniques

• Quality, Performance, Risk and Resource management of analysts

• Providing on-call support where needed.

• An escalation point as an expert moderator for the moderation team

• Providing well-being support to the Education Monitoring Analysts.

• Conducting 121’s, annual reviews and regular coaching with the analysts

• Ownership of systems used to deliver moderation services- including AI analysis, content queuing and alerting systems

• Managing rotas to ensure that there is suitable cover for each shift.
  

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