Content Moderator

This position will close on on Friday, March 7, 2025. Thank you for understanding!

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 30-40 hours a week

Pay Range: $16.00 to $23.00 per hour

Join our inspiring Content Moderator team and make a difference in children’s lives!

Content Moderator at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Content Moderators are key to safe socializing in support of our mission. We're not your typical moderation team – our safety experts are youth-savvy coaches with an eye for detail and a passion for positivity.

As a Content Moderator, you'll join our high-volume team, reviewing over 500 student posts per hour during our typical season. This rate is much higher during peak seasons. You’ll be a trusted guide for students developing valuable social skills while ensuring our online community is both safe and supportive.

From nicknames and statuses to articles and videos, you’ll decide what goes live and what goes back to the student for revisions. This includes understanding that there is rarely a clear right or wrong answer in student content moderation. You thrive when asked to interpret “the grey area.”

Key Responsibilities

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)

• Identify nuanced posts by students that may not be directly addressed in content guidelines

• Decode and interpret hidden messages or meanings in student communication

• Provide prompt, kid-friendly, and encouraging responses to student inquiries

• Empower students with clear, age-appropriate explanations of moderation decisions

• Make swift, thoughtful decisions to uphold community standards

• Stay current on trends to connect meaningfully with students

• Collaborate to refine policies and enhance the community experience

• Commit to excellence through accurate documentation and continuous growth

What We’re Looking For

• Naturally builds rapport and offers thoughtful guidance

• Dedicated to student safety

• Resilient and positive in challenging situations

• Excellent written and verbal communication skills

• Balances efficiency with kid-friendly coaching

• Strong problem-solving abilities and sound judgment

• Exceptional attention to detail

• Outstanding interpersonal and communication skills

• Embraces a growth mindset and values constructive feedback

• Proven ability to work independently, manage schedules, and meet deadlines

• Experience in a content moderation environment (bonus points, but not required!)

Requirements

Requirements

• At least one year of work experience in any industry

• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

The Schedule

• Content Moderators work four 8-hour shifts during the week and are required to work one 4-hour shift every weekend.

• Moderators must have daytime availability on weekdays for full-time employment, training, and meetings.

• Miaplaza’s content moderation operates 7 days a week from 6:00 am to 10:00 pm ET (3:00 am to 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.

• Holidays will be worked on rotation.

Compensation & benefits

The expected starting pay range is $16 to $23/hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity. 

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more. 

• All employees are eligible for a 401(k) retirement plan with employer match.

• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

• We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.

➡️ Learn more by visiting our careers page!

Why is this position open?

We're expanding! As we grow and enhance our educational content offerings, multiple positions are open across departments. 🚀 We hope to hire two Content Moderators in March 2025.

Interested?

Join us in making a difference in homeschool education while supporting safe communication for students nationwide. At Miaplaza, every interaction is an opportunity to create a "wow" moment and help shape the future of education.

➡️ Check out a day in the life of a Miaplaza Content Moderator!

➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

About Miaplaza

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. 🚀

Principals only, no recruitment agencies.