Content Moderator

This position opened on December 12, 2024, and applications will close this week to allow time for candidate evaluation.

We are looking to fill five positions by the end of January.

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. 🚀

➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

How you’ll make an impact (position summary):

Not your typical moderation team, Miaplaza’s Content Moderators are integral to fostering a safe, respectful, and engaging online community for children. More than just reviewing posts, our Moderators guide students in developing valuable social skills while ensuring our educational environment remains welcoming and supportive.

We’re looking for someone who thrives in a fast-paced setting and has a sharp eye for detail. You’re comfortable making quick, thoughtful decisions while reviewing a high volume of student-generated content, including text, artwork, and videos. You understand the importance of creating a positive space for kids to express themselves, and you’re ready to step in with encouraging guidance when needed.

As a Content Moderator, you’ll play a pivotal role in shaping our community by monitoring student interactions, addressing concerns with empathy, and collaborating with your team to refine and improve moderation policies. You’ll also stay on top of pop culture trends, ensuring you connect with our young audience in meaningful ways. If you’re ready to take on the challenge of balancing speed and quality in a role that directly impacts children’s online experiences, we’d love to hear from you!

What you’ll do (responsibilities):

• Monitor and review a high volume of student-generated content, including text, artwork, and videos, ensuring compliance with community guidelines.

• Respond to student inquiries and concerns promptly and professionally to maintain a safe and supportive environment.

• Provide constructive feedback and encouragement to help students develop respectful social skills.

• Collaborate with the moderation team and management to refine content policies and improve moderation processes.

• Stay informed about trends and pop culture to connect effectively to our young audience.

• Make quick, thoughtful judgment calls to address content violations and uphold community standards.

• Participate in ongoing training sessions to enhance content moderation techniques and stay updated on best practices.

• Engage in continuous improvement efforts by sharing insights and suggestions with the team.

• Ensure a positive user experience by proactively identifying and addressing potential issues in the community.

• Track and document moderation actions accurately to maintain detailed records and support team goals.

➡️ Check out a day in the life of a Miaplaza Content Moderator!

Schedule:

Content Moderators work 4-hour shifts, with the option to work 2 back-to-back shifts in one day. Moderators are required to work 2 four-hour weekend shifts, totaling 8 hours per month. Miaplaza’s content moderation operates 7 days a week from 6:00 am - 10:00 pm ET (3:00 am - 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.

• Moderators begin on a part-time basis, with the opportunity to transition to full-time capacity within 1 to 3 months, depending on performance and experience.

Requirements

You may be a good fit if you have (requirements):

• At least one year of work experience.

• Access to a computer or laptop (camera preferred) with reliable high-speed internet connection.

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly.

• Ability to interact with children compassionately and patiently.

• Confidence to make decisive judgment calls on students’ posts.

• Ability to stay up-to-date with current trends to understand and relate to young audiences.

• Understanding of online safety and child protection principles.

• Excellent attention to detail and ability to identify subtle issues in user-generated content.

• Strong problem-solving and critical-thinking skills.

• Strong interpersonal and communication skills.

• Growth mindset and motivated by constructive feedback.

• Proven ability to work independently, manage schedules, and meet deadlines.

What makes you stand out (nice-to-haves):

• Experience in content moderation or community management.

• Proven track record of going above and beyond.

Compensation & benefits:

The expected starting pay range is $16.91 - $23.34/hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity. 

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more. 

• All employees are eligible for a 401(k) retirement plan with employer match.

• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

• We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.

➡️ Learn more by visiting our careers page!

Ready to apply?

Start by submitting your application (16 questions plus the legal stuff) and your resume. Due to the high number of applicants for our Content Moderator roles, our process is more rigorous. Miaplaza’s hiring process includes an 18-minute assessment, two (or more) interviews, and an assignment. During the assessment you may be asked to take a typing test. Don’t worry, we'll remind you of this before you take the assessment.

At Miaplaza, we are committed to creating an inclusive environment where everyone feels valued, respected, and supported. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other legally protected characteristic. We welcome candidates of all backgrounds and experiences to join our team. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and regulations. Miaplaza is an E-Verify participating employer. 

We are committed to providing a supportive and inclusive application process for all applicants. If you would like to request accommodations for any part of the assessment, there is an option to indicate this before you begin the assessment. We will work with you to ensure you have access to any necessary adjustments, and based on your needs, you may receive an alternate version of the assessment or assignment. 

Links:

• Miacademy: https://parents.miacademy.co/ 

• Always Icecream: https://parents.always-icecream.com/ 

• Clever Dragons: https://parents.clever-dragons.com/ 

• MiaPrep: https://parents.miaprep.com/ 

• MiaPrep Online High School: https://miaprep.com/online-school/ 

• Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/

• Day in the life of Content Moderator TikTok: https://tinyurl.com/Mia-Moderator-DITL-2024

• Careers page: https://careers.miaplaza.com/