Content Developer

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth.  

Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and unproctored environments.  

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com. 

ROLE OVERVIEW 

As a Content Developer you will work collaboratively with a team of talented Content Developers to build exams, create and maintain exam question databases, prepare and facilitate content development meetings, prepare exams for publication, and coordinate examination translation projects. You will be part of a high-caliber, team-oriented environment. The team will rely on you for accuracy; efficiency with sustained detail-oriented tasks is required.  

As a member of the Professional Certification Content Development team, you will facilitate in-person and virtual content development workshops with subject matter experts (SMEs) to write and review exam items and assemble examinations. You will evaluate test items applying best practices in assessment and statistical performance data. You will also be responsible for managing item banks as well as assembling exam forms. You will work closely with members of other teams, including Project Managers, Psychometrics, and Test Publishing to ensure that the exams you develop are accurate, valid, and completed on time.  

Your responsibilities will include the timely completion of detailed quality control tasks for ensuring that published exams meet content and functionality specifications and are error-free. Quality control (QC) tasks include, but are not limited to, performing validations of computer-based examinations prior to publication; documenting and escalating deviations in exams according to established protocols; running full end-to-end quality checks of exams with Pearson VUE’s proprietary software. 

You will be expected to manage a workstream of overlapping projects and to complete tasks accurately and on time. We will help you achieve your goals by equipping you with training, resources, and a team approach to work prioritization and problem-solving. You will adhere to a traditional daily schedule but will also enjoy flexibility with core hours. 

SCOPE AND IMPACT OF THE JOB 

The tasks performed in this position have a high impact on the business interests of the company. Any error in completely and accurately reviewing exam questions and materials according to content specifications, validation by SMEs, and agreed style presents a possible litigious situation upon publication and a resulting risk to the company in terms of financial redress and harm to the company’s standing in the industry. You will be supported in developing error-free exams with training and resources, assistance from your manager and teammates, and Quality Control (QC) activities conducted by the test publishing quality assurance team. 

PRIMARY RESPONSIBILTIES 

• Use proprietary item/exam development and banking software to maintain and manage test content (items) and associated elements throughout the development lifecycle, maintaining accuracy, quality, validity, style guide adherence, and Pearson VUE standards.  
• Understand intellectual property confidentiality and security considerations and abide by defined business practices to provide appropriate protection.  
• Partner with clients and cross-functional teams on multiple exam programs and deliverables, monitoring scope and deadlines, and escalating risks as needed.  
• Understand intellectual property confidentiality and security considerations and abide by defined business practices to provide appropriate protection. 
• Adhere to project schedules and manage multiple project deliverables. 
• Assist in startup process for new clients. 
• Recommend item and exam development activities and contribute to schedule planning. 
• Evaluate exam programs using statistical data and other criteria to evaluate items and item bank health. 
• Prepare workshop materials, including training activities.  
• Define and implement item banking tool workflow requirements for client workshops. 
• Facilitate virtual and in-person activities and workshops where SMEs write and review examination items, as well as select items for exams. 
• Train SMEs about item writing best practices and how to use item development software. 
• Use proprietary item/exam development and banking software to maintain, manage, and audit user accounts. 
• Perform various database maintenance, data entry, and referencing tasks in proprietary item banking software. 
• Assemble computer-based exams within proprietary item development software and perform QC.  
• Adhere to established QC processes and guidelines, ensuring accuracy of test content components and item set selection per specs, SME input, psychometric input, and scoring parameters. 
• Coordinate item/exam translation assignments, working with clients and their approved vendors. 
• Collaborate effectively with members of testing services teams and other cross-functional Pearson teams, providing timely and complete input on reports, documentation, projects, teams, meetings, and process improvements.  

WORK ENVIRONMENT AND CONDITIONS  

• Use of phone, PC, and keyboard for data input and communications. 
• Ability to work fully remote in a secure environment. 
• Ability to negotiate transportation for off-site meetings and to keep on-person a laptop during transport. 
• Travel requirement up to 10%. 

QUALIFICATIONS  

• Bachelor’s degree required, Master’s degree preferred. 
• 2+ years of professional office work experience preferred. 
• Experience as content or test developer, related coursework, or other direct applicable experience preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES  

• Passionate about quality and attention to detail (e.g., proofreading)   
• Ability to learn a variety of technical systems and applications  
• Initiative and the ability to prioritize tasks and adapt to shifting priorities  
• Proficiency with Microsoft Office (e.g., Teams, Outlook, Excel, Word, Sharepoint, OneDrive)  
• Troubleshooting and problem-solving skills  
• Excellent verbal and written communication skills  
• Ability to manage multiple tasks and deadlines 
• Possess a continuous learning orientation and the ability to train others 
• Strong interpersonal skills with the ability to build and maintain relationships 
• Ability to collaborate as part of a team  
• Demonstrated ability to thrive in a demanding, goal-oriented environment 
• Ability to work independently and remotely 
• Flexibility related to workflow and changing priorities 
• Demonstrate integrity and the ability to maintain data confidentiality and security 

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. 

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $65,000 – $70,000.  

This position is not bonus eligible, and information on benefits offered is here: https://pearsonbenefitsus.com/