Consumer Protection Compliance Analyst (Remote, Based in the US)

JOB SUMMARY

The Consumer Protection Compliance Analyst supports his/her respective area(s) of Conifer’s Ethics and Compliance program. The Compliance Analyst will support compliance program initiatives and participate in a variety of projects. The Analyst will primarily be responsible for supporting the day-to-day operations of the Consumer Protection Program through testing, monitoring, analysis and reporting of consumer protection-related metrics, including vendor performance, where applicable, to identify and escalate issues and key trends to help reduce compliance risk. The Analyst will also have the opportunity to support other compliance operations initiatives.

Develops and maintains key metrics to use when reviewing program effectiveness with senior compliance leadership. Responsible for assessing objectives and performance metrics in his/her respective area(s) of the compliance program and executes upon actions identified during analysis. Additionally, the Analyst will be responsible for understanding both the organization’s and its clients’ needs and how best to deliver.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Conifer Consumer Protection Compliance Analysis & Reporting:

• Supports process improvement efforts by providing and analyzing data.
• Builds reporting solutions and develops/enhances existing dashboards and other key reports to be utilized by Senior Compliance Leadership to monitor program effectiveness and communication effectiveness to Conifer’s leadership team.
• Maintains the integrity of compliance program data to ensure accurate and effective reporting.
• Independently investigates breakdown in processes and coordinates resolution for system reporting issues.
• Develops both routine and ad hoc reports to support client engagement and governance processes.

Vendor Consumer Protection Compliance Analysis & Reporting

• Performs risk-based vendor consumer protection-related compliance testing to identify potential compliance concerns
• Analyzes data in vendor testing samples and performs accounts reviews, where applicable
• Drafting findings and/or observations
• Effectively communicating results of vendor governance process testing to Compliance Leadership
• Building data analytics and reporting solutions and developing dashboards and other key reports to clearly communicate vendor consumer protection related compliance testing results to Conifer leadership
• Identifying and recommending opportunities to mitigate risks or improve the efficiency or effectiveness Conifer oversight of vendor compliance.

Compliance Culture and Prevention

• Develops useful tools and dashboards to aid in enhancing the culture of compliance within the organization.
• Develops and implements key compliance monitoring activities; identifying, reporting, and implementing monitoring controls
• Develops and/or contributes to the development of compliance-related training and/or other mechanisms to mitigate risks or improve the efficiency or effectiveness of business operations and compliance program.
• Tracks corrective action plans related to regulatory impacts, including those identified as a result of compliance monitoring or testing.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with little supervision and seek guidance as needed to clarify assignments or request for information.
• Excellent communication, customer service and time-management skills
• Possess basic business skills, an understanding of general compliance operations and department goals in the revenue cycle environment
• Proficient with various desktop applications such as Microsoft Excel, Word, PowerPoint and/or Business Intelligence applications
• Must be a team player - Always willing to help in whatever way possible and go the extra mile to get the job done.
• Intuitive and skilled at problem solving in anticipation of customer request
• Have the ability to make logical correlations between data points to determine if analysis is accurate
• Detail oriented, meticulous and accurate in completing tasks on time.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

• Associate or Bachelor’s Degree in Business, Health Care Administration, or related field or commensurate experience preferred.
• Two to four years of compliance or revenue cycle professional experience preferred

PREFERRED CERTIFICATIONS/LICENSURE

• Certified Healthcare Compliance (CHC) or Certified Compliance & Ethics Professional (CCEP) is preferred

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Remote Office Work Environment

Compensation and Benefit Information

Compensation

• Pay Range: $65,000-$95,000 annually **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify