Consultant, Technical Solutions - Austin, TX, United States

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Consultant, Technical Solutions are the main technical liaisons for CyberSource’s Acquiring Solutions Partners.  We are currently looking for a Consultant Technical Solutions for the CyberSource Customer Support team to manage the relationships with our growing portfolio reseller partners.  This individual will be responsible for the enablement our partners on consumption of new products, solution and client-level requirements, and issue management. The individual will have a vital role in ensuring that our partners’ integrations are functioning optimally.  The candidate will also work with our Partner Success and/or Alliances organizations in fostering the relationships with our valued partners, and will play a key primary role during operational reviews, trainings, escalations and presentations.

Responsibilities,

• Act as primary technical point of contact for our largest high value reseller partners, addressing any technical challenges or payment questions that may arise.
• Manage escalations until the issues have been resolved.
• Provide as-needed consultative guidance to partner for integration and support of new resold merchants.
• Educate partner on how new CyberSource products and functionalities may contribute to their business models.
• Work with reseller on best practice implementation and support for resold merchants.
• Define enablement processes between reseller, resold merchants, and CyberSource teams.
• Advocate product enhancement requests with our cross-functional teams.
• Lead product trainings and perform merchant business reviews as needed.
• Build deep product knowledge in CyberSource products and services.
• Partner with our Alliance/ Partner Success teams to build relationships with technical and business contacts with our resellers.
• Engage resellers in face to face meetings
• Coordinate with the Technical Account Management and larger Client Services team on shared initiatives/product matters.
• Travel is required (up to 20% travel).

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• A track record of a strong customer focus. 8+ years of experience in a Customer Support/Account Management role is strongly preferred.
• Comprehensive understanding of the CyberSource solutions within a Reseller Partner model is required.
• Strong understanding of technical concepts, programming languages (REST, Java, C/C++, Perl, etc.), and markup languages (HTML, XML).
• 3+ years of payment industry experience is strongly preferred.
• Must have the ability to skillfully prioritize and manage concurrent projects and issues.
• Ability to articulate complex topics to variable audiences is required.
• Card-not-present, card present, PCI, and risk mitigation methodology experiences are strongly preferred.
• Excellent written and verbal communication skills.
• Experience in working with cross-functional/cross-department teams.
• Experience in project management is preferred.
• A self-starter with strong organization skills and resolution management.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,800 to 171,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.