Consultant - Professional Services (East)

ABOUT THE ROLE

The Technical Consultant plays a key role within Accela’s Professional Services team by leveraging software development skills to support project implementation teams in configuring, deploying, and automating the Civic Application Platform for our customers.

SPECIFIC RESPONSIBILITIES 

As a Technical Consultant, you will be instrumental in ensuring the success of Accela’s Professional Services projects, maintaining high standards and adhering to best practices. You’ll work closely with implementation teams to translate the vision of our Civic Platform into reality using your technical expertise.

• A strong candidate for this role will have the ability to:
• Understand customer needs and provide tailored technical and business solutions.
• Collaborate closely with Project Managers and Business Analysts to drive effective technical decisions and workstreams.
• Coordinate with Delivery Directors, Project Managers, Architects, and other team members, as well as customers, to deliver technology solutions that align with customer requirements.
• Take ownership of end-to-end solution delivery, including design, testing, documentation, packaging, and deployment.
• Contribute to the creation of redistributable packaged solutions for global customer use.
• Champion best practices and delivery standards, ensuring positive user experiences.
• Act as a trusted advisor to both the customer and the project team, managing expectations and promoting solution adoption.
• Lead technical and architecture workshops to educate and engage customers.
• Collaborate with the Solution Architecture team to incorporate customer feedback into productized packaged solutions.
• Communicate effectively both verbally and in writing.

REQUIRED QUALIFICATIONS

• S. in Computer Science, Software Engineering, or equivalent experience.
• Strong customer-facing skills with the ability to clarify and define requirements.
• Development experience in JavaScript, C#, Java, HTML, Oracle/SQL, and Reporting.
• Familiarity with UI/UX design principles.
• Solid understanding of cloud-based platform architectures, including SaaS and multi-tiered infrastructure.
• Experience discussing and designing cloud architectures.
• Strong understanding of enterprise application integration, data migration (ETL), and business intelligence.
• Experience with Web Services, responsive web design, and mobile app development.
• Knowledge of network, application, and information security principles.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $105,000 - $110,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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