Consultant, Business Capability Team Analysis (Salesforce Administration)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Executing day-to-day configuration, support, maintenance and improvement of the platform.
• Salesforce user maintenance – support users in the following ways:
• Case management
• User and license management
• Defect management – identify defects and escalate to PO/PM/IT partners as appropriate
• Research and innovate new technical solutions.
• Stay informed of new Salesforce new features / functionality / updates
• Configuration management – work with RM/PM/PO & stakeholders to define optimal processes and configure the platform, including:
• Provide recommendations for process improvement.
• DevOps/release management, working within IT governance model and scrum framework
• User acceptance testing (UAT)
• Further define/refine requirements
• Administer and monitor data quality and health of the application. Work closely with the IT line to keep Salesforce working as designed.
• Communicate Salesforce updates or concerns with users, as needed
• Salesforce Certified Administrator certification required

Compensation Grade: G4 Payband​

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team management group may be the place for you!

As a Consultant, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey across multiple lines of business.

You will also be a member of the broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support and insights to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the outcomes.

Job Description

Key Responsibilities:   

• Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met. 

• Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Presents findings and recommendations to Business Capability Managers and/or Owners. 

• Assesses organizational impact for organizational change management planning. Coordinates communication and training and is accountable for overall business readiness. Provides recommendations to the Business Capability Manager and/or Owner and agile team. 

• Keeps up on the latest industry trends as well as customer needs and behaviors. 

• Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts. 

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Works with team to identify areas focus and provides insights to product and journey owner for prioritization. 

• Leads and execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.  Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies. 

Knowledge, Abilities and Skills: Deep knowledge of insurance industry.   In depth understanding of agile planning practices and customer centric design.    Strong command of verbal and written communication skills in addition to facilitation techniques.  Ability to analyze quantitative and qualitative information and summarize for consumption by all levels.  Ability to develop recommendations and influence the strategic vision and multi-year product roadmap.  Strong business process design skills and ability to communicate findings in a clear and concise manner.  Ability to work interpedently and manage large, complex tasks that span different subject matters. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

  

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 01/17/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Consultant, Business Capability Team Analysis : $95,000.00-$197,000.00

The expected starting salary range for Consultant, Business Capability Team Analysis : $106,000.00 - $158,000.00

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