Consultant, Application Support Analyst

Overview

Location: Remote (Rochester, MN-Based)Employment Type: Full-Time Consultant

Are you a problem-solver with a passion for supporting software applications in a clinical setting? Trissential is hiring a Consultant, Application Support Analyst to join our client’s team, where you'll play a crucial role in ensuring the smooth operation of multiple vended software applications. If you're experienced in troubleshooting, incident management, and collaborating with both technical teams and clinical staff, this is the perfect opportunity to advance your career!

What’s in It for You?

• Impactful Work – Support critical clinical and business applications that improve patient care and operational efficiency
• Growth Opportunities – Expand your technical expertise by working with diverse systems, vendors, and stakeholders
• Flexible Work Environment – Fully remote role, but must be based in Rochester, MN
• Dynamic Team Culture – Work in a collaborative and supportive environment that values continuous learning

Your Role & Responsibilities

• Act as the primary IT contact for new and existing applications
• Troubleshoot, resolve, and document break/fix incidents with a focus on high-quality service
• Provide 24/7 on-call support as part of a rotating schedule (approximately one week every nine weeks)
• Work directly with clinical customers, including administrative, nursing, and consulting staff, to ensure smooth system operation
• Collaborate with software vendors, including implementation teams and technical support, to resolve issues and implement improvements
• Participate in new software implementation projects (SaaS and on-prem) from planning to execution
• Create and maintain high-quality technical documentation, including architecture diagrams and process workflows
• Facilitate application onboarding, working with internal teams and vendors to ensure seamless integration

Skills & Experience You Should Possess

• Experience supporting vended software applications in a clinical setting
• Strong incident management skills, troubleshooting technical issues, and resolving user concerns
• Ability to write clear and concise technical documentation
• Experience coordinating with software vendors on implementations and technical support
• Strong project planning and multitasking skills, balancing support tickets, documentation, and implementation projects
• A willingness to learn new technologies, adapt to change, and ask the right questions

Bonus Points If You Have:

• Experience working with MS SQL databases or similar relational database management systems, including writing SQL queries
• Proficiency in creating technical diagrams using Microsoft Visio
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