Consular Services Case Consultant

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is seeking to hire a Consular Services Case Consultant to join its highly reputable Global Team on a permanent, full time basis. 

This is a niche market area - so please only apply if you meet the outlined criteria listed below. 

The Consular Services Case Consultant (working title only) is responsible for directly processing embassy/consulate-based immigration applications around the world - from within the United States. Where an application for an embassy/consulate-based visa or document services are required, the Consular Services Case Consultant is responsible for coordinating this case from end to end. This involves preparing the case documentation; filing cases; and/or working with vendors directly (where applicable).

Furthermore, as our Consular Services Case Consultant, you will be required to: 

• Respond to all client correspondence per current service level agreements (SLAs)
• Properly maintain client and internal records via use of the case management system and other internal systems in real time
• Prepare and coordinate visa applications for filing with global embassies/consulates
• Procure vital documentation from appropriate Government authorities
• Prepare and submit US passport applications
• Coordinate the legalization and all apostille services relating to all documentation that requires authentication
• Collaborate and work closely with other Global teams regarding consular aspects of work authorization matters
• Attend and participate in client calls, as needed
• Accurately bill all client matters in keeping with company policy and protocols
• Work with outside vendors for submission of visa applications and legalization/apostille requests; and
• Monitor consular immigration trends/developments and update impacted clients and internal stakeholders as needed
• Undertake other administrative consular tasks upon request

To APPLY for this role, you must possess the following skills, experience, and qualifications: 

• Minimum 18 months of experience with completing and filing visas that require global consular processing
• Bachelor’s Degree or equivalent work experience
• A sincere passion for immigration law and an interest in global affairs
• The ability demonstrate empathy, courtesy and respect to others
• Excellent written communication skills that reflect strong business writing skills, combined with warmth and humanity
• Ability to interact and communicate clearly and effectively with clients and team members
• Ability to provide exceptional customer service to clients
• Ability to work independently and take ownership of cases
• Ability to remain calm under pressure and work under tight deadlines
• Ability to be proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
• Strong proficiency with MS Office Suite
• Proven track record of managing multiple cases simultaneously
• Excellent time management, organization, and multi-tasking abilities
• Strong attention to detail; and
• Strong desire to learn and excel in dynamic growing company

This is a wonderful opportunity to join a dedicated and collaborative team that works together to make a difference!

We offer competitive compensation and comprehensive benefits, as well as an open and supportive culture for all our people. 

ANNUAL SALARY: $55,000-$65,000 + eligible for bonus

Notice at Collection for California Applicants:
http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

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