Connectivity Technical Specialist - Home Based, West Midlands, GB

Connectivity Technical Specialist 
Hybrid – Solihull Office with UK Travel       
Full Time, Permanent   
Salary: £55,000 - £60,000 (dependent on experience) plus company vehicle

Here at Serco, we are seeking a Networks Technical Specialist who will be responsible for the overall low-level design and engineering configuration of the Networks Standard Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance.  This is a more technically in-depth role than the Technical Lead, as it involves being immersed within the technical detail rather than the higher-level governance and architecture.

You will be responsible for the development and ongoing management of technical products and low-level design across the entire lifecycle, identifying and controlling technical costs of the service. You will actively manage consumer satisfaction with the functionality, adhering to both short and long-term roadmaps for the service ensuring it continues to meet the business needs.

As part of this you’ll:

• You will work with the Networks Standard Service Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information.
• You will work with partners/3rd parties and engineering teams to document practically how the technology is designed and deployed for the Networks Standard Service, constantly working with the internal and external teams to improve technical configurations to improve performance.
• Provide technical data for Networks Standard Service communications by defining Service Catalogue entries for the Technical Products and practical configuration information to support operations and solutions in consuming the services.
• You will work with Networks Standard Service – Service Lead and Service Management to support the …