Configuration Specialist (Remote- US Based)

About this Role
The Configuration Specialist (CS) is focused on setting up and maintaining client software configurations. This role involves a deep understanding of our software interface, an exceptional eye for detail, and a strong capability for collaborative work with the Solutions Consultant team.

Key Responsibilities:

• Software Configuration: Implement configurations accurately and efficiently using the
  software's interface based on detailed requirements documentation from the customer and/or
  Solutions Consultant.
• Continuous Improvement and Updates: Manage and implement improvements and updates
  during the initial 6 months of client onboarding.
• Troubleshooting and Support: Provide technical support for configuration-related issues and
  work with Support to resolve more complex problems.
• Quality Assurance Collaboration: Partner with the Solutions Consultant for Quality Assurance
  (QA) processes, ensuring high configuration standards. Identify and resolve any issues found
  during QA, assuring effectiveness and reliability.
• Handling Mergers, Splits, and Additional Locations: Adjust configurations for merging or
  splitting instances (locations) based on client organizational changes. Implement configurations
  for additional locations, maintaining consistency and compliance.
• Training and Documentation: Maintain detailed configuration documentation for future
  reference and training. As needed, record training sessions for clients, ensuring effective use of
  the software configurations.

Qualifications:

• Bachelor’s degree or equivalent professional experience in a related field
• Strong problem solving and analytical skills
• Proven ability in customizing software to meet customer needs, with strong customer service
  skills and the ability to translate customer requirements into technical solutions.
• Excellent communication, problem-solving, and analytical abilities necessary for collaborating
  with cross-functional teams and managing multiple tasks.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote:$43,000-$47,500 USD per year

Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Pet-Care vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/

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