FreshRemote.Work

Concierge, Offsite

USA HI 1 Hotel Hanalei Bay, United States

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We are currently in search of a Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from secret sunsets in WEHO to an award-winning bar in Brooklyn. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine. So if your dream job involves talking at length about who makes the best local, well…anything—we'd love to hear from you.

About you...
Passionate about guest service and a minimum of 1 year of similar work experience.
A post-secondary diploma or degree would be a plus.
Experience in concierge operations, a team player, hard worker, and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$28.25 per hour

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer

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Job Profile

Regions

North America

Countries

United States

Restrictions

Full remote not specified

Benefits/Perks

Flexible schedule Growth Opportunities Inclusive culture Sustainable workplace

Tasks
  • Arrange reservations
  • Assist guests with local info
  • Coordinate concierge services
  • Ensure guest satisfaction
  • Maintain attention to detail
  • Manage guest requests
  • Provide personal recommendations
  • Support team operations
Skills

Attention to detail Communication Concierge operations Cultural Awareness Customer Care Event Planning Flexibility Guest relations Guest service Hospitality Hospitality industry Hospitality management Hospitality Software Local expertise Local knowledge Multitasking Personal recommendations Problem-solving Service Excellence Teamwork

Experience

1 years

Education

Degree Post-Secondary Diploma

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9