Compliance Testing Specialist

The Compliance Specialist ensures that Servbank’s operations adhere to all applicable federal, state, and agency laws, regulations, and policy guidelines, including the Consumer Financial Protection Bureau (CFPB), FDIC, Fannie Mae, Freddie Mac, FHA, VA and USDA. The individual must remain current on changes in the mortgage industry and test to ensure proper implementation of those changes to protect the Bank from agency and regulatory violations as well as potential monetary fines and other penalties. The individual is responsible for compliance testing with critical regulations, working with senior managers to ensure proper remediation where necessary, and tracking and retesting action plans when complete.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

The Compliance Specialist with be a member of the Servbank Corporate Compliance Testing team. This team is designed to be flexible in their knowledge allowing team members conduct compliance testing for critical or emerging issues that surface, within the company, across all business units. Responsibilities include:

• Maintain legal and regulatory compliance by researching and communicating requirements of CFPB, FDIC, FNMA, FHLMC, FHA, VA, USDA, investor, and federal and state regulatory guidelines and procedures.
  • This position will have a strong focus on customer facing compliance testing, including Customer Care, Customer Resolution (Collections), and Customer Ally (SPOC).
  • This position will also have a strong focus on customer facing issues, including Fair Debt Collection Practices Act (FDCPA) contact monitoring, Servicemembers Civil Relief Act (SCRA) compliance, Successors in Interest compliance, etc.
• Conduct data and root cause analysis of issues leading to effective corrective action plans with appropriate escalation.
• Identify high risk compliance issues and address appropriately.
• Provide an independent and objective assessment, examination and evaluation on the compliance with regulatory requirements.
• Ensure that all policies and procedures are implemented and well documented, performing reviews, and identifying compliance issues that call for formal attention.
• Prepare reports by collecting, analyzing, and summarizing information.
• Contribute to team efforts by accomplishing related results as needed.
• Ability to partner with Line of Business leaders for oversight to ensure implementation of corrective action plans.

Essential Knowledge and Skills

• Must have current working knowledge of the industry’s servicing and origination regulations.
• Basic knowledge of the organization’s various operating systems including MSP & SIME.
• Excellent attention to detail, strong written and verbal communication skills, effective organizational abilities, and strong analytical skills.
• Strong problem-solving and decision-making skills.
• Ability to independently research relevant compliance, industry and technical matters.
• Adaptability to changing information, conditions and/or unexpected opportunities.
• Familiarity with Microsoft Office products. A strong understanding using Microsoft Excel is recommended.
• Capacity to manage resources, time and organizational skills to meet deadlines, prioritize tasks, follow through on projects, and document results.
• Strong team player with ability to influence and collaborate with peers and business leaders.

Education and Experience

BA/BS in Business, Finance, related field preferred or equivalent audit knowledge.

Experienced risk/control/compliance professional with at least 3+ years compliance or auditing experience in residential mortgage servicing, originations, or financial services industry.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.