Compliance Operations Sr. Manager (Contract)

ABOUT EARNIN

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. 

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

Position Summary

We are seeking a detail-oriented and experienced Compliance Operations Sr. Manager to focus on regulatory complaints and compliance risk management. This critical role ensures adherence to applicable laws and regulations, enhances complaint-handling processes, and identifies and mitigates risks. You will leverage data and technology to support the integrity and efficiency of EarnIn’s compliance programs. This is a remote position that offers a unique opportunity to make a meaningful impact in a dynamic, fast-paced environment.

The US base salary range for this contract position is $142,000 - $170,000 + benefits. Our salary ranges are determined by role, level, and location.

What You'll Do:

• Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions.
• Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices.
• Conduct root cause analysis of complaints to identify trends, gaps, or emerging risks and recommend corrective actions.
• Monitor adherence to complaints-related policies and procedures, and test the effectiveness of processes and controls.
• Identify and escalate potential weaknesses in the complaints management system, working with stakeholders to strengthen controls and address vulnerabilities.
• Assist with marketing reviews to ensure alignment with applicable regulations and consumer protection laws.
• Execute assigned projects, ensuring timely and accurate completion while seeking guidance as needed.
• Foster collaboration and provide cross-functional support to other compliance areas, including financial crimes, fraud, and regulatory compliance programs.
• Monitor the implementation of corrective actions resulting from complaint investigations and escalate issues as necessary.
• All other duties as assigned

What We're Looking For:

• 10+ years of compliance risk management experience in professional services, Fintech, or Financial services experience and or CRCM designation is a plus. 
• Demonstrated knowledge and application of financial services related laws and regulations
• Demonstrated knowledge of compliance/regulatory risks, processes, and control frameworks, and the ability to design and evaluate the effectiveness of controls embedded within business processes
• Clear, concise, and persuasive written and verbal communication
• Strong orientation to deadlines and detail
• Commercially-oriented creative thinker and problem solver
• Strong project management, critical thinking, and analytical skills
• Ability to embrace and champion our core values: Customer First, Collaborative, Creating Impact, and Inventive.
• Mature, professional and of unquestionable integrity, carrying out excellent judgment when handling sensitive information
• Proficiency in Excel/Sheets (VLOOKUP, INDEX MATCH, advanced conditional formatting, pivot tables and reporting, macros and VBA) and PowerPoint/Slides

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. Earnin does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

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