Compliance Operations Manager - Remote - US

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Manager, M4.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is seeking a Compliance Operations Manager to join the Compliance Operations Team, focusing on messaging compliance in the A2P space. This role will oversee compliance for all of our A2P messaging channels (Short Code, Toll Free and 10-DLC) and manage various workflows to ensure that carrier requirements are being upheld pre and post onboarding.  As a Compliance Operations Manager, you will operate as a main stakeholder and subject matter expert of A2P compliance working with cross functional teams such as Carrier Relations, Product, Legal and GTM as well as be a lead compliance expert externally with our strategic partners.   

Responsibilities

• Lead one of the Compliance Operations teams, which is responsible for ensuring traffic on Twilio’s platform is compliant with Twilio’s Acceptable Use Policy and/or Messaging Policy, as well as with current carrier and provider guidelines. 
• Hire and develop team members to ensure the team can successfully prevent non-compliant and unwanted communications across our platform.  
• Ensure your teams deliver excellent performance against operational targets and regularly assess your team’s ability to achieve performance goals and objectives.
• The ability to create compelling reports using tools such as Looker, Tableau, …