Complex Residential Flex Adjuster

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Classification: Exempt

Division: Claims

Reports to: Claims Manager

Travel: 0-25%

Work Environment: Remote

Pay Range: $80,000-$85,000

Role Overview:

All Residential Flex Adjusters are expected to provide high quality product and excellent customer service to all policyholders and/or claimants, which will result in satisfied customers for the Company and the Carriers we support.

The position will include responsibilities resolving claims direct as the assigned adjuster as well as reviewing for approval the work completed by an independent adjuster. The ideal candidate must have the ability to prioritize their claims and work to conclude claims with no or minimal oversight. Prior experience working successfully in a remote capacity preferred.

Role Responsibilites:

• Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event.

• Complete field inspections, determine coverages, and write estimates using Xactimate.

• Utilize company Best Practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported.

• Communicate with the policyholder, policyholder representatives, agents, contractors, experts, and independent adjusters as needed during the life of each claim.

• Input payment, if the claim settlement is within approved authority level, or request authority as needed through the Claims Manager, based on each individual claim.

• Utilize all available reports to manage pending claims and continue to track them through completion.

• Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery.

• In addition to the previous responsibilities, each claim may require the following when investigating field claims:

  • Ability to carry and climb a ladder to gain access to roof structures that may include multiple stories.

  • Ability to walk on roof surfaces to evaluate potential roof damage.

  • Ability to crawl into crawlspaces under a house or mobile home.

• Obtain recorded interviews from applicable parties for a claim.

• Ability to secure expert reports including fire and police department reports.

• Ability to utilize a computerized estimating system.

• Work overtime during high volume periods or after catastrophic events as needed that may include some overnight stay.

• Manage the process of appraisal when conflict arises.

• Manage claims to conclusion involving Public Adjusters and Attorneys representing the policyholder.

• Manage third party vendors during high volume periods or after catastrophic events, as needed.

• Other duties as assigned.

Key Requirements:

• Bachelor’s degree in related field from an accredited institution preferred.

• Prior remote employee experience preferred.

• Must have current and valid Texas adjuster’s license.

• Basic knowledge of property insurance policies

• Excellent verbal and written communication skills

• Ability to empathize with customers and agents.

• Ability to operate PC and related software applications efficiently.

• Ability to learn and train if experience is minimal.

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.