Community Service Coordinator

Clover is reinventing health insurance by working to keep people healthier.

Our care management programs are designed to improve care and outcomes for our most medically complex members. Clover wants to take accountability for every member’s healthcare journey and provide high-quality personalized care that is consistent with our members’ values and preferences.

The Community Service Coordinator will provide administrative support to Clover’s telephone care coordination team composed of RN Care Managers and assist members with access to resources available in their community.  

As a Community Service Coordinator you will:

• Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers.  
• Assist RN Care Managers with non-clinical follow-up tasks or care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc.).
• Provide admin support to clinicians (i.e. faxing, scanning, mailing information, etc.)
• Assist members with filling out applications for benefits like assistance programs and Medicaid.

You will love this job if:

• You have a genuine passion in helping people
• You are performance oriented and strive to be exceptional at your job
• You like bringing order to work. 
• You are highly organized, efficient and demonstrate superior attention to details.
• You are nimble, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias towards action.
• You are a people person. You enjoy interacting and building relationships with different types of people every single day.

You should get in touch if: 

• You have a High School Diploma and/or GED.
• You're bilingual in English/Spanish (strongly preferred).
• You have excellent customer service and communication skills (verbal and written). 
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
• You have experience with social service resources and applications.
• You have professional experience in Medicare, Medicaid, or health care settings a plus; those with medical claims or past roles in health care provider settings are strongly encouraged to apply. 

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $28,800 to $44,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.