Community Resource Coordinator II

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

• Provides support to members to connect them to known community and care resources in a cost- effective manner

• Supports the coordination of community outreach resources available to members and promotes awareness of care/services

• Serves as support for members on community and care resource inquiries and opportunities available to members

• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection

• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements

• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support

• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization

• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization

• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach

• May make visits to individual homes and/or community organizations

• Working Knowledge of Social Determinants of Health (SDOH) barriers

• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. Strong communication preferred in both English and Spanish. CHW Certifications a plus.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will …