Community Manager

Job Description

SUMMARY: As the Community Manager, you will be the connector between our company and our audiences. You will act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust. In partnership with the Creative Team, CX Retention Team, Customer Care, the Community Manager is responsible for every touch point in the K12 journey from discovery to retention. The buck stops with you as the ultimate advocate for and preservation of the company's brand. The Community Manager sits within the Brand & Creative Team, reporting directly to the Head of Brand, Organic Social, & Marketing Operations.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

• Act as the connector between our company and our audiences, serving as the voice, tone, and moderator of the brand.
• Utilize community support, content distribution, and digital engagement to build brand presence and trust.
• Collaborate with the Creative Team, CX Retention Team, and Customer Care to ensure a seamless K12 journey from discovery to retention.
• Uphold the company’s brand as the ultimate advocate and preserver, ensuring that the buck stops with you.
• Partner with the Creative Team of One (internal Creative Heads and External Agencies) to develop creative ideas and channel executions across owned media landscape.
• Be responsible for every touch point in the K12 journey, from discovery to retention.
• Ensure a consistent company image is maintained across all marketing initiatives and channels.
• Oversee our organic social accounts, ensuring brand consistency. This includes content creation, scheduling, analysis, and curation across various platforms.

Supervisory Responsibilities: Directly supervises 2 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS:   

• Strong soft skills: empathy, listening skills, adaptable flexible
• Creative background: journalism, copywriting, communications
• Excellent written and verbal communication
• Ability to meet deadlines and address time-sensitive issues
• Conflict resolution skills
• Superior multi-tasking skills
• Ability to provide high-level customer service with astute attention to detail and organization
• Team player
• Ability to manage workflow amid shifting priorities
• Bachelor’s degree in related field
• 8 years' related experience
• Equivalent combination of education and experience
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, etc.); Web proficiency.
• Ability to …